As a Product Delivery Manager in the Interchange and Payment Brand Fee Issues Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
As a member of the Interchange and Fee Support team, you will be accountable for managing large scale programs that will help ensure our clients setup and day to day processing are achieving optimal cost of payments. This job will require a strong knowledge of controls. Your duties will include providing data-driven strategic insights that help our clients manage cost of payments and ensuring that their billing is accurate. This includes managing topics such as network fees, rules, new products, interchange, and merchant cost management for network fees. You will also partner across the firm on strategic initiatives that directly drive cost improvements.
Job responsibilities
- Develop a product strategy and product vision that delivers value to customers
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Own, maintain, and develop
a product backlog that enables development to support the overall strategic roadmap and value proposition
- Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Participating in large scale initiatives that delve into researching and remediating issues with data or client setups that drive negative client experiences with their cost of payments
- Influence and provide knowledge of our partners across the firm as it relates to managing network interchange and fee information
- Validate data; Identify underlying causes of data discrepancies
- Oversee the governance for correct pricing and billing of interchange and payment brand fees
- Identify control gaps and implementing improvements to existing controls and/or adding new controls
- Manage oversight of audits in our environment
- Articulate insights to senior management, operations leadership and field teams
Required qualifications, capabilities, and skills
- Significant experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Working knowledge of payment network fees and interchange
- Superior attention to details and process / project management skills
- Strong presentation (oral and written) skills. Ability to articulate complex problems, ideas, and solutions in a concise logical and relevant manner to all staff levels, including senior management
- Strong personal time management skills with demonstrated ability to effectively organize tasks and motivate individuals (internal and external) around initiatives
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Strong knowledge of payment network fees and interchange
- Working knowledge of Analytical Tools / Coding (Tableau, SQL, Python, AI)
- Prior Merchant Services or Acquirer experience