Platform Operations Associate Consultant - Weekend Shift (remote)

CrowdStrike CrowdStrike · Enterprise · United States · Remote

CrowdStrike is seeking a Platform Operations Associate Consultant to provide technical implementation, configuration, and operational support for the CrowdStrike Falcon platform and related applications. This role involves troubleshooting, scripting, customer project planning, and collaboration with IT teams and other internal teams. The position requires a Bachelor's degree in a relevant field and 2 years of experience in IT deployments or customer environments, with a focus on cybersecurity and software deployment technologies.

What you'd actually do

  1. Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
  2. Assist customer with operationalizing all modules of the Falcon platform
  3. Troubleshoot customer issues across small to large enterprises
  4. Utilize and engineer native and 3rd party software deployment technologies
  5. Develop scripting and application solutions using Falcon APIs

Skills

Required

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
  • 2 years of experience performing IT deployments or in an end user/customer environment
  • Basic understanding of software deployment technologies
  • Knowledgeable on Windows, Mac, and Linux platforms
  • Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
  • Experience with communications and effective ability to build collaborative relationships
  • Experience with presentation technical content to various audiences
  • Experience in computer and network systems security
  • Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
  • Proactive and thorough ability to manage work and prioritize customer projects
  • High level of motivation; self-starter; results driven

Nice to have

  • Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
  • Operating Systems: Windows, Linux, Mac
  • Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
  • Development: PowerShell, Python, Bash, Batch
  • Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
  • Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
  • Database: SIEM, MSSQL, Splunk, LogScale
  • Identity: Identity, Active Directory, Azure-AD, SSO
  • Cloud: AWS, Azure, and GCP

What the JD emphasized

  • AI-native platform