The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
We’re looking for a systems-minded design and technology leader to define how intelligence, automation, and data flow through PayPal’s design organization.
This role will architect the connective tissue between people, tools, and platforms — shaping how Experience Design (XD) operates in an AI-enabled product ecosystem.
It’s a highly hands-on, exploratory position for someone fluent in both design craft and engineering logic, comfortable prototyping, integrating, and scaling new capabilities across the company.
Job Description:
**Essential Responsibilities: **
- Establish overall business or technical strategy for user experience initiatives.
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences.
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Minimum Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
Mission
To evolve PayPal’s design operating system into an intelligent, adaptive network that connects design data, customer intent, and product performance — enabling the organization to move from reactive delivery to predictive, insight-driven creation.
Key Responsibilities
1. AI-Enabled Workflow Architecture
Map and re-design design-to-delivery workflows, identifying where automation and intelligence can remove friction or unlock new capability.
Prototype AI-assisted processes for design QA, accessibility, content creation, and portfolio planning.
Partner with Design Ops and Finance to integrate data pipelines linking Asana, Jira, Figma, and Workday into the AI-Planning system.
2. Experience Intelligence Hub
Lead the concept and technical prototype of the Experience Intelligence Hub — a central layer connecting customer intent data, product telemetry, and design decisions.
Define taxonomy, metadata, and data flows between XD, Research, and Product Analytics.
Partner with AI Platform teams to safely expose and visualize insights for design use.
3. Systems Innovation
Work with the VP Platforms & Tools and Senior Director, Experience Architecture to connect system design, service blueprints, and experience data models.
Introduce intelligent pattern libraries that adapt based on usage and performance signals.
Prototype AI copilots and plugins that bring intelligence into daily design workflows.
4. Capability & Enablement
Coach cross-functional partners on AI-native ways of working; create documentation and proof points that scale adoption.
Collaborate with XD leadership on a roadmap for automation maturity and capability development.
Partner with the CDO Office to quantify ROI and efficiency gains from automation pilots.
5. Cross-Functional Collaboration
Operate across Design, Product, Engineering, Data Science, and Finance.
Translate technical possibilities into design outcomes — showing, not telling, what intelligence-driven design looks like in practice.
Qualifications
10–15 years blending design, engineering, and systems work (e.g., design technologist, systems designer, creative technologist, or principal IC).
Strong command of modern product toolchains: Figma, Replit, Cursor, Jira, Confluence, Workday, and APIs.
Demonstrated experience integrating AI/ML models, building plugins or workflow automations.
Fluency in JavaScript/TypeScript or Python; ability to prototype intelligent tools.
Strategic thinker who can visualize systems and communicate them clearly to executives.
Thrives in ambiguous environments and can independently identify leverage points for change.
Subsidiary:
PayPal
Travel Percent:
0
- The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:
San Jose, California | ($218,000.00 - $323,950.00 Annually)
Additional Location(s) | Pay Range:
Austin, Texas | ($198,000.00 - $294,250.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Who We Are:
Click Here to learn more about our culture and community.
**Commitment to Diversity and Inclusion **
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.