Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
This role owns and evolves the platform strategy and roadmap for Comcast's marketing technology ecosystem which power customer acquisition, engagement, personalization, and lifecycle marketing across digital channels. The organization is actively transforming its marketing technology stack, including adoption of modern platforms that enable generative content management, 1:1 personalization, and AI-powered decisioning. The Product Manager defines how these platform architectures and capabilities will evolve, sets priorities across capability investments, and supports delivery with architecture, engineering, and technical operations. The ideal candidate is expected to translate marketing strategy into platform capability, reduce tool fragmentation, and coordinate across channels to keep customer communication connected.
Job Description
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Responsibilities:
- Represent the voice of the customer throughout the platform lifecycle, ensuring alignment with customer experience objectives
- Coordinate with cross-functional teams to secure buy-in for delivering end-to-end customer experiences
- Own the platform roadmap and prioritized backlog for marketing systems: campaign management, message delivery, journey orchestration, customer communications, content management, and analytics infrastructure
- Define platform and capability requirements based upon business roadmaps, volume growth projections, resiliency targets, and total cost of ownership
- Partner with engineering leads and architects to turn platform direction into delivery plans
- Lead the platform transformation to modern marketing technology, including migration planning, vendor integration, and capability rollout
- Ensure platforms meet privacy, consent, and compliance requirements, including consent management and data governance
- Advance journey orchestration and personalization platform capabilities, including targeting, segmentation, experimentation, and closed-loop optimization
- Maintain capability-level roadmaps tied to outcomes such as campaign effectiveness, deliverability, engagement, and cost
- Find and act on opportunities to consolidate legacy marketing systems. Reduce fragmentation and operational overhead
- Manage cross-platform dependencies with Customer Engagement channels, Sales, and Customer Finance for coordinated customer communication
- Use campaign analytics, deliverability metrics, and experimentation to inform platform decisions
- Partner with analytics teams to define KPIs, dashboards, and success metrics
- Conduct feasibility assessments and capability gap analyses to support platform viability and investment decisions
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Success Indicators:
Improved campaign effectiveness: open rates, conversion, attribution accuracy
Higher personalization coverage and journey completion rates
Better message deliverability and lower suppression/bounce rates
Reduced time-to-launch for new campaigns through platform automation and self-service tooling
Fewer redundant systems and lower licensing/integration cost
Compliance adherence: consent capture accuracy, preference center adoption, clean audit outcomes
More experimentation velocity and data-driven targeting
Lower operational overhead for creative and content workflows
Required Skills:
10+ years in product management, focused on marketing technology, customer communications, and digital engagement platforms
5+ years leading platform strategy with cross-functional stakeholder management at Director+ level
Working knowledge of marketing technology ecosystems including CDPs, campaign management, journey orchestration, content management, and analytics
Experience with Adobe marketing platforms (e.g., Adobe Experience Platform, Journey Optimizer, Real-Time CDP, GenStudio) or equivalent enterprise marketing technology
Familiarity with AI-driven marketing capabilities including generative content, personalization, and audience segmentation
Strong understanding of customer journeys, marketing operations, and data flows
Experience with personalization, segmentation, and experimentation infrastructure at scale
Comfort translating marketing strategy into platform capability and measurable outcomes
Experience operating in a platform or capability-team model, not just project-based delivery
Ability to collaborate with architecture, security, and data teams
Clear executive communication and ability to align business marketing, creative, and engineering teams
Track record on large-scale marketing platform migrations, consolidations, or vendor transitions
Domain-Specific Capabilities:
Campaign Management -- Multi-channel campaign orchestration, audience targeting, scheduling, A/B testing, performance measurement
Journey Orchestration -- Lifecycle journey design, trigger-based engagement, cross-channel sequencing, real-time decisioning
Message Delivery -- Email, push, SMS, RCS, in-app infrastructure, deliverability optimization, throttling, compliance controls
Creative & Content Management -- Asset management, template systems, dynamic content assembly, generative content workflows, workflow automation
Customer Communications -- Transactional and regulatory communications, preference centers, consent management, opt-out compliance
Insights & Analytics -- Campaign attribution, engagement analytics, funnel instrumentation, dashboards, data integration
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Content Personalization, Cross-Functional Leadership, Data-Driven Marketing, Strategic Planning
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
15 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.