Product Delivery Associate (r5078)

Shield AI Shield AI · Defense · Dallas, TX · Customer Operations

This role supports the accurate and timely delivery of AI-powered defense products by performing detailed inventory verification, order validation, and delivery readiness activities. It involves physically inventorying hardware, validating configurations against customer sales orders, and ensuring products are complete and correctly documented before delivery, working closely with production, quality, maintenance, and logistics teams. The role also supports Factory Acceptance Testing (FAT) and assists during customer acceptance events, requiring strong attention to detail and process execution in a fast-paced hardware/manufacturing environment.

What you'd actually do

  1. Physically inventorying hardware
  2. Validating configurations against customer sales orders
  3. Ensuring products coming out of production and quality are complete and correctly documented before delivery
  4. Working closely with Production, Quality, Maintenance, and Logistics teams to identify discrepancies, resolve inventory issues, and maintain consistency across customer orders
  5. Supporting Factory Acceptance Testing (FAT) inventory activities and assisting senior Product Delivery personnel during customer acceptance events

Skills

Required

  • Inventory verification
  • Order validation
  • Attention to detail
  • Process execution

Nice to have

  • Hardware or manufacturing environment experience