Product Operations Manager, Launched Effects

Anduril Anduril · Defense · Costa Mesa, CA · Programs : Deployments

Product Operations Manager for the Altius loitering munition and ISR platform, focusing on ensuring reliability, mission readiness, field failure discovery, mitigation, resolution, root cause analysis, and incident management. The role involves leading a team, partnering with engineering for systemic improvements, enhancing fleet observability, analyzing failure data, and supporting global customers. It requires debugging complex electromechanical systems and understanding customer missions.

What you'd actually do

  1. Lead Anduril's Altius Product Operations team, combining an understanding of our customers' missions with deep familiarity of our products and delivered capabilities
  2. Lead a team tasked with triaging, diagnosing, root causing, and managing product incidents, driving postmortem actions including providing status visibility to internal and external stakeholders through resolution
  3. Partner with engineering teams to abstract individual incidents into systemic reliability improvements. This includes employing a team for telemetry review and diagnostics support, and coaching the use Linux and command line tools for system management and issue containment
  4. Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Altius team
  5. Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation decisions

Skills

Required

  • Bachelor's degree in technical or related field
  • 6+ years of professional experience mastering technical systems and supporting in product operations, problem solving in unstructured situations at the interface of hardware, software, and networking
  • Ability to travel as needed to support customer needs and operations
  • Ability to be local or relocate to Atlanta, GA

Nice to have

  • Ability to drive challenging and vague technical problems to clarity and resolution
  • Daily practice of excellence and rigor
  • Confident with navigating ambiguity and crafting new ways of doing things
  • Experience guiding and mentoring a team, setting goals, providing direction, and iterating on process and standards.
  • Experience supporting and/or deploying loitering munitions or UAS as a DoD contractor or DoD end user
  • Experience supporting and/or performing incident-driven workflows requiring analysis, triage, prioritization, and reporting
  • Experience in on-call support operations and working in limited risk tolerance environments
  • Experience defining, implementing, and supervising sustainment and reliability processes for a defense-focused service or product
  • Experience with and demonstrated understanding of conventional ordnance systems and their implementation, and/or combat arms experience
  • Experience leveraging data analytics to conduct trend analysis and inform business decisions

What the JD emphasized

  • 6+ years of professional experience mastering technical systems and supporting in product operations, problem solving in unstructured situations at the interface of hardware, software, and networking
  • Eligible to obtain and maintain a U.S. Secret Security clearance