QRM Support Manager - National Tax Quality Assurance (NTQA), Quality Risk
Tax Services | Tax Quality Assurance and Risk Management
Same job available in 29 locations
Arlington/Rosslyn, Virginia, United States
Atlanta, Georgia, United States
Austin, Texas, United States
Baltimore, Maryland, United States
Charlotte, North Carolina, United States
Chicago, Illinois, United States
Costa Mesa, California, United States
Dallas, Texas, United States
Detroit, Michigan, United States
Grand Rapids, Michigan, United States
Hartford, Connecticut, United States
Houston, Texas, United States
Indianapolis, Indiana, United States
Jacksonville, Florida, United States
Jersey City, New Jersey, United States
Lake Mary, Florida, United States
Los Angeles, California, United States
McLean, Virginia, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Raleigh, North Carolina, United States
Richmond, Virginia, United States
San Antonio, Texas, United States
San Diego, California, United States
San Francisco, California, United States
San Jose, California, United States
Seattle, Washington, United States
Stamford, Connecticut, United States
Tampa, Florida, United States
Position Summary
The National Tax Quality Assurance (NTQA) QRM Support Team Manager is responsible for supporting the Deloitte Tax LLP regional Quality Risk Manager (QRM) network. This network is comprised of senior Tax PPMDs across the country who are critical to our efforts to build and support a Culture of Quality within the US Tax practice.
Work You’ll Do
As a Deloitte QRM Support Team Manager, you will:
- Serve as a broad-based support for all activities of our Tax QRM network.
- Analyze information received in connection with new client acceptance and raise relevant issues.
- Read and comment on draft engagement agreements, scopes of services, and other contracting documents to identify deviations from our standard templates and other potential issues.
- Work with client service teams in resolving matters in connection with the above.
- Support execution of Tax PPMD Quality Assurance Reviews (QARs).
- Support efforts associated with maintaining our Quality and Litigation Module (QLM).
- Participate in consultations with US and Global Tax Risk, Independence and Conflicts Network, Confidentiality and Privacy, Office of General Counsel, and other Deloitte business’ client quality and risk teams.
- Develop and deliver quality and risk training content on both a local and national level.
- Support other QRM activities and special projects, as needed.
The Team
At Deloitte Tax LLP, our National Tax Quality Assurance team is dedicated to maintaining the highest standards of quality and risk management. Our team supports client-facing teams in how they approach the marketplace, develop service offerings, evaluate and onboard prospective clients, contract for services, deliver quality client service, and fulfill post-engagement and other recurring obligations. We collaborate closely with various stakeholders to manage and mitigate risks effectively.
Qualifications and Skills
Required:
- Bachelor’s degree in accounting, finance, or other related field.
- 5+ years’ experience in tax, legal, or professional services risk/compliance; strong judgment and discretion handling sensitive information.
- Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
- One of the following active accreditations obtained:
Preferred:
- Advanced degree such as Masters of Tax, JD, and/or LLM.
- Strong understanding of the professional services model (ideally for tax services), including the contracting and delivery lifecycle
- Outstanding verbal and written communication, including with respect to sensitive and complex matters.
- Outstanding project management and ability to work through conflicts in a constructive and collaborative manner.
- Ability to self-direct projects, with strong judgment regarding when to consult with team members and escalate issues.
- Ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe.
- Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $191,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see [https://www.deloitte.com/us/about](https://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. **Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers**
Requisition code: 327651
Job ID 327651