Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
Reporting to the Director, Revenue Accounting, this position will play a highly impactful role in building and scaling a world-class revenue accounting function at Intercom. You will collaborate across Revenue, Finance, IT, Legal, and GTM teams to ensure accurate and efficient revenue operations as the business continues to grow.
This role will be instrumental in leading key aspects of the month-end close, standardizing reconciliations and analytical processes, and improving the overall rigor and scalability of our revenue accounting operations. You’ll also help drive automation and leverage AI-powered tools to modernize workflows and reduce manual effort.
We are seeking a driven, open-minded, and technically strong individual with deep revenue accounting experience who is excited to build scalable processes in a fast-paced AI environment. This role requires strong knowledge of U.S. GAAP (ASC 606), excellent communication skills, and the ability to partner cross-functionally to operationalize complex revenue flows.
What will I be doing?
- Lead key components of the monthly, quarterly, and annual revenue close processes, ensuring accuracy, completeness, and timeliness.
- Build, lead, and inspire a high-performing revenue accounting team, bringing a strong passion for people management, coaching, and creating an environment where individuals can thrive.
- Own and standardize reconciliations for revenue-related accounts, including deferred revenue, unbilled AR, and related balance sheet accounts.
- Perform and enhance flux and variance analyses for revenue and related accounts, identifying key drivers and explaining business trends.
- Partner cross-functionally with Revenue Operations, Billing, Deal Desk, and GTM teams to ensure accurate and scalable revenue processes.
- Ensure compliance with ASC 606, including proper treatment of SaaS and usage-based revenue streams.
- Support and operationalize revenue recognition within NetSuite ARM (Advanced Revenue Management), ensuring system integrity and accurate outputs.
- Collaborate with Finance Systems and Data teams to improve data flows and reporting, leveraging tools such as Snowflake.
- Monitor and assess the accounting impact of new product offerings, pricing changes, and contract structures, ensuring proper revenue treatment.
- Drive process improvements and automation initiatives, including the use of AI tools to streamline reconciliations, reporting, and close activities.
- Develop, document, and maintain strong internal controls over revenue processes, ensuring audit readiness.
- Support external audits, including preparation of documentation and responding to auditor inquiries.
- Lead and support systems implementation and enhancement projects across the quote-to-cash cycle, including defining revenue accounting requirements, partnering closely with Finance Systems teams, and driving UAT efforts for system changes and new product launches.
What skills do I need?
- Bachelor’s degree in Accounting or Finance; CPA strongly preferred.
- 5–7+ years of progressive accounting experience, with a strong focus on revenue accounting (SaaS/Usage experience preferred). Deep understanding of U.S. GAAP and ASC 606 revenue recognition principles.
- Strong experience leading or supporting month-end close processes, including reconciliations and variance analysis.
- Experience with NetSuite, including NetSuite ARM (Advanced Revenue Management) as a revenue accounting engine.
- Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a strong plus.
- Demonstrated ability to standardize processes and improve operational efficiency.
- Interest in and experience leveraging automation and AI tools to enhance accounting workflows.
- Strong analytical, problem-solving, and communication skills, with the ability to translate complex data into actionable insights.
- Ability to work cross-functionally and influence stakeholders across Finance, GTM, and Systems teams.
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced, high-growth environment.
- High level of ownership, accountability, and a proactive, “build and improve” mindset.
Benefits
San Francisco/Chicago
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $155,000-$193,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
**Policies **
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.