As Vice President, Client Service, you will be the trusted advisor and primary point of contact for industry-leading asset managers and asset owners. You will collaborate across teams to deliver world-class solutions, drive strategic initiatives, and foster a culture of excellence and client-centricity. If you thrive in a fast-paced environment and enjoy building strong relationships, we encourage you to apply.
Job Summary: As a Vice President, Client Service in Securities Services, you will work as part of a team servicing a broad range of clients globally, including asset managers, asset owners, and diverse institutional clients. You will own and drive the client relationship across all Securities Services products, including custody, fund accounting, middle office, performance, and analytics. You will lead the client governance framework, prepare and deliver monthly service reviews, and act as the senior advocate for clients in Switzerland and Germany. You will proactively resolve escalated issues, identify strategic opportunities, and contribute to broader change programmes.
Job Responsibilities:
- Own and drive the end-to-end client governance framework, including design, measurement, and monitoring of service levels and key performance indicators
- Take ownership of client queries and escalated issues, collaborating cross-functionally to drive resolution
- Lead the preparation, organisation, and delivery of monthly client service reviews and strategic meetings
- Develop and execute service improvement plans in partnership with internal stakeholders
- Identify and drive opportunities to improve efficiency and reduce risk by enhancing the operating model and championing process improvements
- Ensure accurate and timely fee billing and client payment for all products
- Act as the senior voice of the client internally, embedding clients' priorities and goals into Securities Services planning and delivery
- Build and maintain strong, trusted relationships with senior client stakeholders
- Foster a culture of excellence, accountability, and client-centricity within the team
- Contribute to broader strategic initiatives and change programmes that enhance the client service proposition
Required Qualifications, Capabilities, and Skills:
- Product and industry experience in financial services, with strong working knowledge of Securities Services products including custody, fund accounting, and administration
- Proven track record of managing senior client relationships independently
- Exceptional verbal and written communication skills, able to influence senior audiences and simplify complex issues
- Fluency in German and English
- Demonstrated ability to take ownership of outcomes, drive initiatives to completion, and hold others accountable
- Strong analytical and critical thinking skills, with experience resolving complex issues decisively
- Proven ability to manage competing priorities, multiple client relationships, and complex workstreams simultaneously
- Strategic mindset, able to identify trends, risks, and opportunities
- Proactive approach to identifying and improving sub-optimal or high-risk processes
- Strong understanding of global and local market dynamics, regulatory developments, and industry trends
- Risk and control awareness, able to embed governance and oversight into client service delivery
- Resilience and ability to thrive in a fast-paced, high-pressure environment
- Proficiency in Microsoft Excel, PowerPoint, and Word, comfortable leveraging LLM/AI capabilities
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of the Swiss regulatory environment and FCP funds
- Deep understanding of roles involved in FCP funds, such as fund management company, fund administrator, investment managers, and service providers
- Experience leading or contributing to change and transformation programmes
- Knowledge of French language advantageous
- Experience with strategic client initiatives and change management
- Commitment to delivering high-quality client service
- Enthusiasm for continuous learning and professional development