Senior Director of Engineering - Customer Experience Services (ces)

Adobe Adobe · Enterprise · San Jose, CA

Senior Director of Engineering to lead vision, strategy, and execution of Growth Apps for Customer Experience Services (CES). This role will shape and scale enterprise-grade AI applications, focusing on customer interaction with intelligence-driven interfaces and workflows. The position involves leading a team to build repeatable systems that drive adoption, retention, and expansion at enterprise scale, bridging core platforms and go-to-market motions.

What you'd actually do

  1. Foster a high-performing, inclusive, and creative engineering culture focused on iteration, design excellence, and technical rigor.
  2. Mentor and grow a world-class team of engineering leaders and ICs, attracting top talent and enabling career development at all levels.
  3. Serve as a visible thought leader both within Adobe and externally—representing the team at key industry events, conferences, and developer communities.
  4. Maintain a strong technical grasp of the team’s architecture and engineering decisions; be ready to dive deep and guide high-stakes decisions.

Skills

Required

  • 5+ years leading Engineering Directors and Senior Managers in a matrixed, high-growth environment.
  • 15+ years of experience in software engineering, including significant leadership of teams building complex, AI-powered web applications at scale.
  • Proven success delivering 0→1 product experiences, especially within AI, data platforms, or enterprise SaaS.
  • Demonstrated ability to drive user experience excellence through engineering, partnering effectively with product design and research teams.
  • Strategic thinking with hands-on technical depth—you can articulate trade-offs, evaluate system architecture, and influence at all levels.
  • Strong communication and storytelling skills
  • Deft ability to translate complex technical ideas to executive stakeholders and cross-functional teams
  • Experience influencing between cross-functional teams and collaborating with Product Management Leaders
  • Bachelor's or advanced degree in Computer Science or a related field

Nice to have

  • Learning from launching Marketing agents, Ad tech or Sales tech products

What the JD emphasized

  • enterprise-grade AI applications
  • AI-powered user experiences
  • AI-first product innovation
  • AI-driven workflows
  • enterprise scale
  • 0-to-1 product environment
  • launching Marketing agents, Ad tech or Sales tech products

Other signals

  • AI-first product innovation
  • AI-powered user experiences
  • enterprise-grade AI applications
  • GenAI services