Senior Manager, Product Solutions Architecture

Datadog Datadog · Enterprise · Boston, MA +3 · Product Solutions Architecture

This role is for a Senior Manager of Product Solutions Architecture at Datadog, focusing on enabling customer success and driving adoption of Datadog's platform. The role involves managing a team, mentoring, providing architectural guidance to enterprise customers, and acting as a trusted advisor to Product Management. While Datadog is an AI platform, this specific role is centered on customer solutions and product adoption rather than direct AI/ML model development or research.

What you'd actually do

  1. Manage a team of expert individual contributors, working with Engineering and Product Management on their Product, who help create best practices for adoption of Datadog at scale.
  2. Assist in recruiting and hiring of top talent for the team.
  3. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities
  4. Ensure that your team is aligned to top company initiatives and enabled to work with various Datadog internal and external stakeholders
  5. Deliver performance reviews along with collaborating on and executing individual development plans

Skills

Required

  • People management
  • Customer-facing technical solutions
  • Product adoption strategies
  • Architectural guidance
  • Stakeholder management
  • Recruiting
  • Mentoring/Coaching
  • Observability domain knowledge
  • Communication skills

Nice to have

  • Monitoring market domain knowledge
  • Understanding of technological shifts and customer needs

What the JD emphasized

  • 10+ years of experience solving complex problems for customers and a strong knowledge of observability space.
  • 5+ years of people management experience.
  • Experienced in interacting and influencing key stakeholders (VPs, C level) in large organizations
  • Proven in your ability to grow and develop a team
  • Experienced in recruiting both individual contributors and front line leaders