Senior Manager, Technology Operations

Walmart Walmart · Retail · Bentonville, AR

This role manages the transformation of the store Features experience and Features Application using AI tools. The primary focus is on program management, building business cases, evangelizing initiatives, and overseeing the launch of new initiatives to stores, ensuring measurement plans are in place to track business outcomes. The role leverages AI tools as force multipliers and emphasizes user-centric design.

What you'd actually do

  1. Leverage cutting edge AI tools to expedite workflows as force multipliers
  2. Build business cases and strategic plans for new initiatives
  3. Evangelize new initiatives with cross functional teams and leadership
  4. Leverage User-centric design in business requirements documentation including user journey mapping
  5. Oversee business requirements handoff ceremonies to Product, Design and Tech

Skills

Required

  • Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
  • 7 years’ experience in project management, program management, program operations, or related area.
  • 2 years’ supervisory experience.

Nice to have

  • Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
  • Experience creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
  • Knowledge of accessibility best practices and joining us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

What the JD emphasized

  • Experience launching software and/or hardware technology products to a large user base
  • Discernment on how to push a project forward across many stakeholders while maintaining positive relationships, without losing momentum
  • Advanced storytelling to distill complex technical concepts into succinct stories that can bring all cross functional team members along for the journey
  • Strong presentation skills to evangelize projects to all levels of leadership and Store Associates