Position Summary...
What you'll do...
As a part of Walmart’s eCommerce Product Organization, you’ll be the voice of our customer. By putting the customer at the forefront, we have the ability to help customers save both time and money no matter how they shop with us, and reach them in new, unexpected ways.
Walmart’s Fulfillment Customer Experience team is responsible for the fulfillment experiences of millions of customers — ensuring they get whatever they want, whenever they want, however they want, with a perfect order every time. As a Product Manager on the Amends & Substitutions team, you will drive the product vision and strategy for providing customers flexibility and confidence in their orders, especially when things go wrong, ensuring we exceed customer expectations on every order.
You will work closely with engineering, operations, supply chain, stores, fulfillment centers, customer support, and business stakeholders to define capabilities that perfect order, optimize fulfillment outcomes, and create transparent customer experiences. We are also looking for product leaders who have experience leveraging modern AI tools and building AI-native applications and experiences, AI-assisted decisioning to create intuitive, scalable, and customer-centric products in the new ways of building for our customers.
**About Team: ** Our team gathers information about customer needs and applies our technological expertise and strategic thinking to create a product roadmap. The product journey is designed to leverage technological excellence to drive customer satisfaction. Walmart's philosophy of Everyday Low Prices is not an easy one to achieve. Being cost-effective is critical because it allows us to optimize all processes and verticals while striving for excellence. Our team is a big part of making this possible.
What you'll do:
- Define and own the product vision and roadmap: Set ambitious 10x growth goals, prioritize initiatives, and translate strategic objectives into actionable plans.
- Deeply understand our customers: Conduct user research, analyze data, and uncover insights to continuously improve the customer experience.
- Optimize the end-to-end funnel: Drive engagement, conversion, perfect orders, and retention through customer-first product strategies.
- Champion innovation: Experiment with new features, optimize product offerings, and explore strategic investments with the highest customer and business impact.
- Build AI-native customer experiences: Partner with engineering and data science teams to leverage AI tools, large language models, intelligent recommendations, and automation capabilities to improve customer outcomes and operational efficiency.
- Lead cross-functional collaboration: Work closely with engineers, designers, business operations, and other teams to deliver impactful results.
- Measure and evangelize success: Track key metrics, communicate progress, and build enthusiasm for the program’s achievements.
What you'll bring:
- Bachelors degree in computer science, engineering, or related area and 5 years experience in product management.
Preferred Qualifications
- Master’s degree in computer science, engineering, business administration, or related area and 3+ years experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
- Experience building or scaling AI-native applications, generative AI experiences, conversational products, recommendation systems, or intelligent workflow automation solutions.
- Familiarity with modern AI product development tools, experimentation frameworks, prompt design, and data-driven personalization strategies.
Benefits: Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Sunnyvale, California US-11657: The annual salary range for this position is $117,000.00 - $234,000.00 Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management. Option 2: 7 years’ experience in product management or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 4 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science
Primary Location...
1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.