Senior Solutions Engineer, Commercial (west)

ClickUp ClickUp · Enterprise · United States · Customer Experience

Senior Solutions Engineer for ClickUp, an AI-native workspace company. This role partners with sales and success teams to bring in net new customers and grow existing accounts. Responsibilities include delivering technical presentations, resolving technical issues, implementing custom solutions, designing and deploying customer-specific PoCs, and assisting with RFPs. Requires strong problem-solving, presentation skills, and technical ability to address client challenges. Experience with agentic workflow automation using AI platforms is preferred.

What you'd actually do

  1. Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients.
  2. Resolve technical issues, facilitate data migrations, and implement custom solutions using automations, etc.
  3. Design, develop, deploy and handle customer-specific proof of concept (PoC) projects.
  4. Build custom reports and dynamic dashboards for prospective clients' management teams.
  5. Assist with the functional and technical elements of RFPs.

Skills

Required

  • 5+ years in a customer facing role with technology
  • 2+ years demonstrable success working with commercial clients
  • Bachelors of Science in technical field preferred; completion of 4-year degree
  • An understanding of the application deployment processes that enable successful Cloud transformation, change management, and organizational acceptance.
  • Strong customer-facing skills including the ability to influence technical and executive audiences towards the desired outcome.
  • Creative problem solver with an eagerness to learn new technologies and sufficient technical background to assist with lightweight custom solutions.
  • Hands-on experience with integration platforms (Unito, Workato, Zapier, Integromat), web services, and APIs.

Nice to have

  • Additional relevant professional certifications (PMP, CSM, etc.)
  • Proven experience designing and implementing agentic workflow automation using AI platforms, including autonomous agents for task orchestration, multi-step decisioning, and cross-app integrations to deliver scalable enterprise productivity.

What the JD emphasized

  • Proven experience designing and implementing agentic workflow automation using AI platforms, including autonomous agents for task orchestration, multi-step decisioning, and cross-app integrations to deliver scalable enterprise productivity.