Specialist, Technical Support (hybrid - Nj or Pa)

Merck Merck · Pharma · PA

This role is for a Specialist in Technical Support within Security Operations at Merck. The primary responsibilities include day-to-day operations of IT security platforms, acting as a liaison between security, engineering, and operations teams, correlating security incidents, and ensuring compliance with security regulations and best practices. The role requires experience with various security tools, cloud concepts (Azure AD, O365), core network services, PowerShell scripting, and endpoint/network security principles. Experience with Zero Trust principles is a must.

What you'd actually do

  1. Day to Day operation supporting multiple IT Security platforms with various implementations across enterprise. Experience securing, hardening and implementing tiered concepts is required.
  2. Act as IT Security liaison supporting Engineering, Operations teams and interfacing with other underpinning services
  3. Solid understanding of security operations workflows
  4. Drive improvement, quality and value.
  5. Correlate Security Incidents/Events, Service Requests, Changes and Work Orders where information is available and supported by the functionality of Supplier-managed tools and determine business impact of the Incident(s), or multiple technologies, affected by the disruption

Skills

Required

  • Cybersecurity
  • Endpoint Security
  • Firewalls
  • Intrusion Prevention
  • IT Network Security
  • Network Security
  • Technical Support
  • Zero Trust
  • PowerShell scripting
  • Microsoft AD/Entra ID
  • Cloud security concepts (Azure AD, O365)
  • Core network services (IPSEC, DNS, WINS, PKI, GPOs, replication, trusts)

Nice to have

  • F5 Load Balancer

What the JD emphasized

  • Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active Directory\Entra ID is a must
  • Compliance and IT Security related best practices and processes
  • Hands-on and knowledge of Endpoint and Network Security, Zero Trust principles, methodologies and related technologies.