Position Summary...
The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment. · This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically. · This role assists with the installation of new systems and services as required · Monitor Data center alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.
What you'll do...
- Serves as first point of contact for DC/FC users seeking IT support.
- Aims to resolve a significant portion of incidents and fulfill routine service requests directly.
- Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution.
- Manage release of planned outages and upgrades to ensure successful implementation.
- Assist with supporting Microsoft Windows and its office products.
- First level support of all office printers in preventive and remedial capacity.
- When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams.
- All other duties as assigned.
The pay range for this position is $60,000.00 - $75,000.00. Pay will be determined based on relevant experience.
L’échelle salariale pour ce poste est de 60,000.00 à 75,000.00. La rémunération sera déterminée en fonction de l’expérience pertinente.
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Age – 16 or older
Preferred Qualifications...
__Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. __
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
3400 39Th Ave Ne, Calgary, AB T1Y 7J4, Canada
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