Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
This Sr. Analyst role on the WiFi Devices team is an exciting opportunity to innovate and bring the best in-home WiFi to Xfinity customers. The WiFi Devices team is responsible for all the devices that provide internet and WiFi in the homes of residential Xfinity customers. Those devices include: • Xfinity WiFi Gateways – modem and router combo devices that customers can lease from Xfinity • WiFi Extenders – mesh extenders that seamlessly extend the coverage of Xfinity WiFi Gateways to cover WiFi dead spots in the home • Non-Xfinity modems and routers that customers purchase on their own This Sr. Analyst will be an end-to-end product manager, helping to create, launch, and/or manage the deployment of WiFi devices across the entire residential internet customer base. Additionally, the Sr. Analyst will help with creating a strategic vision for the device portfolio, planning and prioritizing projects to support that vision, and working with cross-functional teams to make those plans a reality. Across all these responsibilities, the Sr. Analyst will have to make decisions that balance financial impacts, legal requirements, engineering efforts, and operational simplicity, all while keeping the customer experience a top priority.
Job Description
Core Responsibilities:
Manage the entire range of WiFi Devices, including devices that each new customers receive as well as proactive upgrades of existing customers
Create financial models to support tracking of device upgrade performance vs. forecast as well as 5-year planning
Help pull and analyze data, as well as model impact to customers and/or business metrics of proposed upgrade plans
Build business cases for why the team’s projects should be prioritized in the company
Write clear business requirements for technical teams to understand what needs to be developed and what resources are being requested for planned projects
Partner with key teams to develop a Go-To-Market plan when launching new products
Clarify requirements and customer experience for technical and operational teams as products are developed, adjusting them when needed
Ensure customer support teams, such as technicians, call center agents and retail store employees, have appropriate level of awareness and training for the team’s products
Monitor key metrics after product launch to identify and make improvements
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Factors for Success
Ability to make decisions even when faced with incomplete information and uncertainty
Curiosity to seek out new knowledge; comfort with new technologies and emerging trends
Consistent exercising of independent judgment and discretion in matters of significance
Excellent teamwork and interpersonal skills
Obsession with creating great customer experiences
Openness to growth and improvement, including learning new skills
Clear and persuasive communicator
Requirements & Preferences
Strong analytical and financial skills and experienced with Excel
Effective speaker and strong in PowerPoint presentation visual design
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
Bachelor’s degree or equivalent
1-2 years related job experience preferred, with prior roles focused on creating, defining, & advocating for customer value
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Analytical Thinking, Cross Functional Projects, Customer Value, Data Analysis, Financial Acumen, Financial Modeling, Operational Execution
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree (Required)
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.