About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Consultant, Portfolio & Program Management is a key operations leader within the Client Services Learning & Development (CSL&D) team, responsible for building and running a high-performing, scalable portfolio management system that enables efficient delivery of learning and development initiatives across Client Services.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa .
Responsibilities:
- Own end-to-end portfolio governance, including intake, prioritization, roadmap management, and quarterly business reviews (QBRs), ensuring strong alignment to business priorities, operational rigor, and transparency for stakeholders.
- Modernize how work is executed by embedding AI, automation, and agent-based workflows into portfolio operations. The Senior Consultant will identify opportunities to streamline processes, improve decision-making, and scale delivery through AI-enabled solutions that reduce manual effort and increase speed, consistency, and insights.
- Partner closely with Learning Partners, Learning Experience Design (LXD), HR, and cross-functional stakeholders to drive execution excellence across a complex, global portfolio.
- Own the operational delivery and performance of the Client Services learning and development portfolio.
- Drive transparency through structured reporting, dashboards, and executive-ready insights.
- Monitor portfolio health including milestones, risks, budgets, and resources.
- Leverage AI, automation, and agent-based workflows to redesign core processes, deploy data-driven insights and forecasting, and continuously integrate emerging capabilities to improve execution, scalability, and operational efficiency.
- Partner across teams to coordinate delivery and resolve dependencies while managing third-party vendors and contingent resources to ensure effective execution.
- Identify and drive improvements to speed, scalability, and quality by enabling adoption of new tools and AI-powered workflows while ensuring compliance with policies and standards.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications:
- 7–9 years of experience in program or portfolio management, with a proven track record of managing complex portfolios and leading governance processes such as intake, prioritization, and roadmap management.
- Demonstrated experience overseeing third-party vendors and contingent resources, with strong proficiency in portfolio management and reporting tools (e.g., Smartsheet, Jira, Asana, Tableau, Power BI).
- Proven ability to partner with and influence business stakeholders through strong business acumen, supported by excellent analytical and communication skills.
Preferred Qualifications
- Experience leveraging AI, automation, or digital workflows to improve operations, including familiarity with copilots and agent-based tools.
- Demonstrated ability to redesign processes to increase efficiency and scalability, with experience working in transformation-driven or evolving environments.
- Strong execution discipline, portfolio management skills, and financial acumen
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.