Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We’re looking for a strategic, hands-on Senior Manager, People Operations to lead our global People Operations function, ensuring clear communication, efficient workflows, and exceptional service. We’re seeking a proactive, adaptable, and detail-oriented leader who can manage zero defect processes across the employee lifecycle with high-velocity and exceptional accuracy. In addition to owning all Workday data and processes, this role will transform the work to an agentic led support model ensuring our processes, controls, and employee experience scale with the business all while nurturing an engaged high-performance team. Please note: This role is open to US Remote locations. If hired in Dublin, Ireland, the role will be hybrid, with the expectation that the individual will come into the office twice per week. This position is a people manager role reporting to the Director, People Technology and Operations. Responsibility Design and execute global people operations delivery across the employee lifecycle (onboarding, offboarding, job changes, promotions, transfers, manager updates) that ensures flawless execution of processes and systems while ensuring compliance with legal and regulatory requirements, and supports our digital-first approach Transform HR service delivery experience to an Agentic first model, improving employee experience and operational efficiency Lead the global People Operations team, providing direction, coaching, and performance management to foster a high-performing, engaged team Establish comprehensive documentation (playbooks and runbooks) for all operational processes, and institute ongoing training to ensure team knowledge and proficiency Collaborate with Data Management to ensure compliance with all Audit and regulatory standards throughout the employee lifecycle, guaranteeing consistent workflow delivery Oversee day-to-day operations of Workday transactions and requests, managing urgent or sensitive tasks as needed, and troubleshooting inquiries related to processes and systems Track and analyze people operations metrics, including efficiency, effectiveness, and compliance Manage general HR inquiries and COE requests on policies, benefits, employee data, and verifications leveraging AI and the ServiceNow ticketing system with rigorous commitment to service deadlines and a high customer experience Lead ad-hoc projects, process improvements, and documentation for People Operations, Data Management, and HR teams, with increasing responsibility for ownership and maintenance Perform additional responsibilities based on business needs Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of progressive experience in HR Operations or a related role in a complex, scaling environment 4+ years of managing global remote teams to deliver their work in a high-stakes, detail-oriented work environment Experience with Workday (data model, reporting, security, and the operational impact of configuration decisions across core HR processes) Experience with working in virtual teams across multiple regions, time zones, and cultures across the world Experience designing and evolving an AI-first HR service delivery model (e.g., ServiceNow), including intelligent intake, automated routing and response, and SLA optimization Experience translating complex technical information for non-technical audiences and fostering cross-functional alignment Preferred HR Credentials (e.g. PHR from the HR Certification Institute) Exposure to global employment models (multi-country compliance, regional policy alignment) Experience working with technical and systems teams to implement operational processes Experience building cross-functional partnerships and influencing cross-organizational teams Experience using AI tools (Gemini, NotebookLM, or Glean) to automate repeatable processes that boost productivity and enhance customer experience Strong analytical and problem-solving skills with high attention to detail and operational rigor Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote
Sr. Manager, People Operations
DocuSign · Enterprise · United States +2 · People & Workplace Experience
This role is for a Sr. Manager, People Operations at DocuSign, responsible for leading the global People Operations function. The role involves ensuring clear communication, efficient workflows, and exceptional service across the employee lifecycle. A key aspect is transforming HR service delivery to an agentic-led support model and leveraging AI tools to automate processes and improve efficiency. The position requires managing a global team, overseeing Workday transactions, and collaborating with technical teams.
What you'd actually do
- Design and execute global people operations delivery across the employee lifecycle (onboarding, offboarding, job changes, promotions, transfers, manager updates) that ensures flawless execution of processes and systems while ensuring compliance with legal and regulatory requirements, and supports our digital-first approach
- Transform HR service delivery experience to an Agentic first model, improving employee experience and operational efficiency
- Lead the global People Operations team, providing direction, coaching, and performance management to foster a high-performing, engaged team
- Establish comprehensive documentation (playbooks and runbooks) for all operational processes, and institute ongoing training to ensure team knowledge and proficiency
- Collaborate with Data Management to ensure compliance with all Audit and regulatory standards throughout the employee lifecycle, guaranteeing consistent workflow delivery
Skills
Required
- 8+ years of progressive experience in HR Operations or a related role in a complex, scaling environment
- 4+ years of managing global remote teams
- Experience with Workday
- Experience with working in virtual teams across multiple regions, time zones, and cultures
- Experience designing and evolving an AI-first HR service delivery model (e.g., ServiceNow), including intelligent intake, automated routing and response, and SLA optimization
- Experience translating complex technical information for non-technical audiences
- Experience using AI tools (Gemini, NotebookLM, or Glean) to automate repeatable processes
- Strong analytical and problem-solving skills with high attention to detail and operational rigor
Nice to have
- Preferred HR Credentials (e.g. PHR from the HR Certification Institute)
- Exposure to global employment models (multi-country compliance, regional policy alignment)
- Experience working with technical and systems teams to implement operational processes
- Experience building cross-functional partnerships and influencing cross-organizational teams
What the JD emphasized
- agentic led support model
- AI-first HR service delivery model
- AI tools (Gemini, NotebookLM, or Glean) to automate repeatable processes