Position Summary...
What you'll do...
Define and execute the product strategy and roadmap for WFM capabilities within the CCaaS platform
Partner with customers, operations leaders, and cross-functional teams to identify pain points and translate them into scalable product solutions
Drive initiatives across forecasting, scheduling, real-time management, staffing optimization, and workforce analytics
Collaborate with engineering and design teams to deliver intuitive, reliable, and high-performing products
Leverage AI/ML opportunities to improve staffing accuracy, automation, and operational decision-making
Balance short-term operational needs with long-term platform scalability and innovation
Define success metrics and use data-driven insights to continuously improve product outcomes
Serve as a thought leader for workforce management and contact center transformation initiatives
What We’re Looking For
Experience managing WFM products or platforms within CCaaS, contact center, or enterprise customer operations environments
Strong understanding of workforce optimization concepts including forecasting, scheduling, adherence, occupancy, shrinkage, and service-level management
Proven ability to influence cross-functional teams and drive alignment across technical and business stakeholders
Strong analytical, communication, and product strategy skills
Experience working with enterprise SaaS platforms, APIs, and operational tooling ecosystems
Ability to thrive in complex, fast-paced environments and lead through ambiguity
What You’ll Bring...
**Preferred Qualifications - **
Bachelor’s degree in Business, Technology, Engineering, or related field
8+ years of product management experience, including ownership of complex enterprise platforms or operational systems
Experience leading large-scale product strategy or transformation initiatives
Experience working with Workforce Management, Contact Center, CCaaS, or operational technology platforms
Strong analytical and problem-solving skills with the ability to synthesize data into strategic recommendations
Experience partnering with engineering, architecture, and business stakeholders in highly matrixed organizations
Experience evaluating enterprise SaaS platforms and vendor ecosystems
Knowledge of Workforce Management capabilities including forecasting, scheduling, real-time adherence, capacity planning, and agent experience
Familiarity with Agile product development methodologies and MVP delivery models
Experience conducting gap analyses, operational assessments, and technology evaluations
Executive communication and presentation experience
Strong understanding of enterprise architecture, cloud technologies, integrations, and platform ecosystems
What Success Looks Like
Clear understanding and documentation of current-state business pain points and operational gaps
Strategic recommendation for future-state WFM capabilities and platform direction
Executive alignment around roadmap, priorities, and implementation approach
Improved operational efficiency, stakeholder satisfaction, and workforce experience
Delivery of scalable, modern WFM solutions aligned to long-term business strategy
Leadership Expectations
Respect the Individual
Build inclusive, collaborative partnerships across teams and organizations
Foster a culture of trust, transparency, coaching, and continuous learning
Encourage diverse perspectives and empower teams to innovate and solve problems
Act with Integrity
Lead with honesty, humility, and accountability
Promote ethical decision-making and compliance with company policies and standards
Create an environment where associates feel supported, heard, and respected
Serve Our Customers & Members
Keep the customer and business experience at the center of every decision
Balance innovation, operational excellence, and cost efficiency to deliver measurable value
Strive for Excellence
Continuously raise the bar through curiosity, innovation, and data-driven decision-making
Champion modern product practices, process improvements, and emerging technologies
Demonstrate resilience and adaptability in fast-changing environments
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
1300 Se 8Th St, Bentonville, AR 72712, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.