Affirm

Senior Manager of International Operations at Affirm, responsible for establishing and scaling international operations from scratch, including customer service, merchant servicing, fraud operations, and compliance in regulated environments. This role requires building high-performing teams, designing scalable models, and driving operational excellence while ensuring compliance and efficiency.

This role focuses on process excellence, training, knowledge management, and localization within a global Shared Services organization in the fintech domain. The primary goal is to enable efficient and compliant scaling of international operations and to optimize workflows, knowledge systems, and learning programs. While AI-enabled tools are mentioned as part of the knowledge ecosystem, the core function of the role is not AI/ML development or research.