Airbnb

Manager for Airbnb's Premium Support team in British Columbia, Canada. This role involves overseeing a team of 10-15 customer service ambassadors, driving performance, building an engaged team, and supporting strategic initiatives. Requires 8+ years of experience in customer service or operations, with 5 years in direct staff management, strong analytical and problem-solving skills, and experience in crisis management and performance reporting.

This is a recruiting role focused on full-cycle talent acquisition for various teams within Airbnb, emphasizing building diverse talent pools and providing an exceptional candidate experience. The role involves sourcing, screening, interviewing, and extending offers, as well as collaborating with HR partners and hiring managers.

This role is for a Business Programs and Operations Manager at Airbnb in Canada, focusing on driving growth and optimizing the community through strategic initiatives. The role involves aligning functions, organizing business operations meetings, analyzing market trends, supporting strategic projects, and executing cross-functional initiatives. It requires strong analytical, project management, and stakeholder management skills, with a preference for candidates with experience in data modeling and project management in dynamic environments.

This role is a Business Operations Lead for Airbnb's Canada team, focusing on scaling community growth and optimization programs. The individual will work closely with cross-functional leaders, analyze trends, present insights, and lead strategic projects. Key responsibilities include aligning functions, driving business operation meetings, analyzing macro/micro trends, supporting senior leaders on strategic projects, and owning the end-to-end execution of cross-functional initiatives. The role requires strong analytical, project management, and communication skills, with a minimum of 10 years of experience.

This role is for a Business Development Lead for Airbnb in Canada, focusing on identifying, establishing, and managing strategic partnerships to support business goals. The role requires significant experience in strategic partnerships and business development, with a critical need for evaluating financial and strategic benefits of potential partnerships and understanding the competitive landscape.

This role is for a Business Development Manager at Airbnb Canada, responsible for leading strategic partnerships and business development initiatives. The individual will collaborate with various internal teams and external partners to identify opportunities, build relationships, and evaluate the financial and strategic benefits of potential partnerships. The role requires 10-12 years of experience in strategic partnerships or business development.

This role is for a Safety Specialist at Airbnb in Canada, focusing on handling complex customer safety concerns in a call center environment. The specialist will interact with customers across various channels, manage case resolution, identify threats, and contribute to improving safety processes. The role requires strong communication, problem-solving, and customer service skills, with an emphasis on empathy, discretion, and rapid decision-making in high-pressure situations.

This role is a frontline customer support position focused on handling safety concerns for Airbnb's community. It involves complex case management, direct customer interaction via various channels, and assessing threatening behaviors. The role requires strong communication, problem-solving, and judgment skills, with an emphasis on providing support to survivors and maintaining confidentiality. It also involves contributing to service improvement and stakeholder engagement.

Head of Homes Supply for Airbnb in Canada, responsible for leading a team to grow and manage the company's home listing supply, focusing on quality, diversity, and host success. This role involves developing and executing acquisition strategies, analyzing market trends, and collaborating with cross-functional teams to achieve business objectives.

This role is for a Head of Supply for Airbnb in Canada, responsible for growing the housing supply, managing a team of market managers, and executing national strategic plans. It involves developing acquisition strategies, experimenting with new supply sources, and collaborating with cross-functional teams to improve host and traveler experiences. The role requires strong leadership, analytical thinking, and a deep understanding of the Canadian travel and hospitality market.

This role is for a Claims Experience Specialist at Airbnb, focusing on providing premium support to users experiencing issues with their bookings. The role involves evaluating, investigating, and resolving claims, monitoring for fraud, and ensuring customer satisfaction through personalized interactions. It requires strong communication skills, empathy, and a deep understanding of the claims process.

This role is for a Claims Experience Specialist at Airbnb, focusing on providing premium support to users within the AirCover team. The specialist will handle claims, investigate issues, mitigate risks, and ensure customer satisfaction. The role requires strong communication skills in English and French, critical thinking, and experience in customer experience or insurance claims.

This role is for a Localization Manager in Canada for Airbnb. The primary focus is on developing and executing localization strategies to ensure products and services are well-adapted to local markets, driving international growth. The role requires linguistic and cultural expertise, collaboration with internal teams and external partners, and ensuring a native user experience across platforms. It is not an AI/ML development role.

Airbnb is seeking a Localization Manager for Canada to lead localization strategy, drive international growth, and ensure a native user experience across all platforms. This role involves collaborating with various teams to adapt global strategies to local market needs, managing translation vendors, and acting as a linguistic and cultural expert.

This role is for a Specialist in Premium Support at Airbnb, focusing on providing high-level customer service to key community members, including the Luxury segment. Responsibilities include end-to-end case management, proactive user experience enhancement, and stakeholder engagement. The role requires strong communication, problem-solving, and customer service expertise, with a minimum of 3 years of relevant experience.

Recruiter role at Airbnb focusing on full-cycle recruitment, pipeline building, and stakeholder partnership. Requires 5-7+ years of experience in high-volume recruiting, with a focus on general and administrative functions. The role emphasizes building diverse pipelines and providing exceptional candidate experiences. It is a 6-month contract position based in Canada.

This role is for a Specialist in Premium Support at Airbnb, focusing on providing end-to-end customer service in both English and French. The role involves complex case management, personalized support, and stakeholder engagement, requiring strong communication and problem-solving skills. It is not directly involved in AI/ML development.

This role is for a Premium Customer Support Specialist at Airbnb, focusing on providing high-quality, end-to-end support to the Airbnb community, including the Luxury segment. Responsibilities include managing complex cases, interacting with customers via various channels, and ensuring timely resolution while fostering user relationships. The role requires strong communication, problem-solving, and customer service skills, with an emphasis on adaptability and professionalism in a fast-paced environment. The specialist will also contribute to team improvement by sharing insights and documenting best practices.