Airbnb

Senior Software Engineer on the Payments AI/ML Foundation team, responsible for designing and owning core platform components that power AI across Airbnb Payments. This includes building infrastructure for training, evaluation, inference, and operations, with a focus on model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics. The role involves partnering with cross-functional teams to translate requirements into robust systems, building tooling for safer and faster AI development, and ensuring reliability and performance for models and agents in production.

This role is for a Quality Insights Analyst at Airbnb, focusing on supporting the Supply Operations Quality program. The analyst will be responsible for quality evaluations, transaction monitoring, root cause analysis, and representing Quality to cross-functional teams. A key aspect is supporting projects that incorporate automation and AI, and demonstrating experience with AI/automation tools in a quality-assurance setting. The role also involves coaching Supply agents and driving process improvements through data-driven best practices.

This role focuses on maintaining and improving knowledge bases and content for customer service agents and users. While it involves using AI-powered tools for content creation and optimization, the core function is knowledge management and technical writing, not building AI models.

This role focuses on leveraging AI and data analytics to build automations for the SOX program, including operational program management, control testing, and reporting. The primary goal is to enhance risk assessment capabilities and execute efficient testing under Section 404 of the Sarbanes-Oxley Act. The role involves analyzing data, building internal tooling, and using AI/LLMs to analyze unstructured data for SOX testing, while also ensuring data integrity and identifying process improvements.

Systems Engineer role focused on designing, building, and maintaining Finance integrations and reports on Oracle, with contributions to AI-assisted automation and cross-functional systems. The role involves Python development, integration design, and supporting enterprise platforms.

This role is for a Senior Associate in Premium Support at Airbnb, focusing on high-stakes customer interactions for high-end guests and hosts. Responsibilities include delivering bespoke customer support, managing complex cases, and enhancing the customer experience. The role requires strong communication, problem-solving, and emotional intelligence, with a minimum of 5 years of relevant experience in customer service, preferably in hospitality or premium support.

This role is for a Sr. Aircover Specialist at Airbnb, focusing on providing community support for hosts and guests related to Airbnb's Host Guarantee and insurance policies. Responsibilities include handling inquiries, investigating claims, resolving disputes, and ensuring adherence to company policies. The role requires experience in claims, dispute resolution, customer service, and strong communication and negotiation skills.

This role is for an Implementation Project Manager at Airbnb, focusing on launching and improving AI-powered fraud and safety operations. The role involves managing cross-functional projects, defining business requirements, designing agent workflows, and ensuring rigorous testing and quality control of AI solutions before they are deployed to operations agents and customers. The goal is to deliver innovative, scalable, and world-class AI-driven experiences that build trust within the Airbnb community.

This role is a Customer Support Specialist focused on testing and improving new customer support initiatives and AI/ML initiatives through data annotation and evaluation. The primary focus is on customer support operations and product testing, with a secondary involvement in contributing to machine learning initiatives.

This role focuses on quality assurance and auditing within Airbnb's Payment Risk Operations, specifically concerning card fraud and chargebacks. The analyst will test investigations, identify process gaps, analyze transactions for fraud patterns, and report findings to leadership to improve the fraud risk management framework. It requires experience in regulatory compliance, merchant risk, fraud, or audit.

Software Engineer for Airbnb's Regional Payments team, focusing on optimizing the global checkout experience, offering local payment methods, and supporting affordability initiatives like installment plans. The role involves end-to-end ownership of backend services and APIs, primarily in Java, to drive Gross Booking Value and market penetration.

This role is for a Supervisor in the Payments Compliance team at Airbnb, focusing on ensuring the safety and optimization of the online payment ecosystem. The role involves managing day-to-day operations, supporting leadership, providing compliance expertise, and coordinating projects within the payments and e-commerce space, including KYC, AML, and transaction monitoring. It requires people management experience and strong problem-solving skills in a regulated environment.

This role is a Safety Specialist at Airbnb, focusing on handling complex safety concerns for users, including personal safety threats, domestic violence, child exploitation, and human trafficking. The role requires excellent communication, judgment, and decision-making skills to support survivors and restore their status quo. It involves interacting with customers, managing multiple cases, and collaborating with management and other teams. The ideal candidate has 3+ years of experience in customer service, mediation, emergency services, or Trust & Safety operations, with the ability to work in a high-pressure environment and maintain confidentiality.

This role is a Safety Specialist at Airbnb, focusing on handling complex safety concerns for the community, including personal safety threats, domestic violence, child exploitation, and human trafficking. The specialist will interact with customers, resolve issues, and escalate cases as needed, requiring strong communication, judgment, and decision-making skills in a fast-paced, high-pressure environment. The role involves operational excellence, communication, analytical, and interpersonal competencies, with a requirement for 4+ years of experience in customer service, mediation, or Trust & Safety operations.

This role focuses on providing excellent community support for Airbnb hosts and guests by resolving complex claims related to property, liability, and brand risk. The specialist will investigate cases, collaborate with stakeholders, and ensure fair and timely resolutions based on internal policies. The role also involves project work, acting as a subject matter expert for new internal products, and mentoring new hires.

This role is for a Senior Specialist at Airbnb Luxe, focusing on operations, quality assurance, and onboarding of luxury properties. The responsibilities include mentoring operations specialists, driving process improvements, managing queues, and conducting visual vetting of properties against luxury standards. It requires experience in customer experience, operations, hospitality, or design, with a strong preference for luxury segments and aesthetic sensibility. The role does not involve building or directly working with AI/ML models.

Senior Technical Program Manager for Airbnb's Payments and Insurance Engineering team. This role will partner with engineering, ops, and product teams to build new capabilities and deliver strategic business priorities. The TPM will lead complex, cross-functional programs, shape technical direction, define success criteria, manage risks, and communicate with senior leadership. The role requires strong ownership, critical thinking, and strategic management skills.

Senior Software Engineer for Airbnb's BizTech division, focusing on building world-class tools for CRM, growth, policy, community engagement, agent support, and claims processing. The role involves full-stack development, technical design, and collaboration across product, design, and engineering teams to deliver scalable and efficient solutions.

Senior Software Engineer focused on quality and test automation for Airbnb's global payments platform. The role involves building and maintaining automation coverage, integrating tests into CI/CD pipelines, and collaborating with engineering teams to ensure product quality and seamless user experiences for guests and hosts. This is a core engineering role within the fintech domain, with a strong emphasis on software quality and testing methodologies.

This role is for a Senior Data Engineer on the Guest & Host team at Airbnb. The primary focus is on building and maintaining data pipelines and platforms that support supply vetting, quality moderation, and AI-assisted vetting processes. The role involves designing, building, and operating distributed data platforms and ETL pipelines to ensure data quality and enable insights for operations and product teams. While the role supports AI-assisted vetting, it is not directly building or researching AI models.

Senior Data Engineer role focused on building and optimizing batch and real-time data pipelines and data models for business-critical operations, including tax, payments, and legal regulations. The role involves technical leadership, cross-functional collaboration, and advancing data engineering practices within the company.

Senior Software Engineer for Airbnb's Payments platform, focusing on reliability, observability, and operational excellence. The role involves designing, implementing, and maintaining large-scale systems and tools to ensure the availability and resilience of the Payments platform. While AI/ML experience is a plus, the core of the role is in backend software development for distributed systems, with a strong emphasis on reliability engineering principles and practices.

Senior Systems Engineer role focused on designing, building, and maintaining Oracle integrations and reports, as well as supporting application infrastructure. Requires experience in programming languages, ERP modules, cloud solutions, data security, CI/CD, messaging infrastructure, databases, and web services. Experience with OIC, SQL, PL/SQL, and OCI is good to have. Exposure to automations, end-to-end integrations, Redwood pages, BIP, BICC, OTBI, and OCI PaaS architecture is also beneficial. The role involves understanding requirements, documenting designs, and participating in the SDLC. A willingness to learn new technologies and skills in designing MCP systems or AI solutions is mentioned, with exposure to Oracle ERP cloud AI Agents and building ERP MCP servers being an added advantage.

Senior Staff Software Engineer for Airbnb's Payments team, focusing on architecture, technical strategy, and mentorship. The role involves designing and building systems that support community partner experiences, including decision support, knowledge management, and workflow orchestration, while leveraging AI advancements. Requires extensive experience in software engineering, technical leadership, and cross-functional collaboration.

Senior Data Engineer on the Payments team at Airbnb, focusing on data pipelines and models for tax, payments, and legal compliance. The role involves building and maintaining critical data infrastructure, ensuring data accuracy and quality, and collaborating with cross-functional teams. Experience with distributed data platforms, ETL schedulers, and SQL is required.