Airbnb

Lead Advanced Analytics role focused on AI Products within Airbnb's Contact Center organization. The role involves driving product analytics, building scalable analytical solutions, and leading measurement for AI systems. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. Requires expertise in Python, SQL, A/B testing, ML/DL techniques, LLM architectures, and data engineering foundations. Familiarity with Agentic AI systems, human-in-the-loop design, AI observability, vector stores, and embeddings is also important.

Product Manager role focused on shipping AI-powered features for guest-facing quality merchandising on Airbnb. This involves defining requirements for generative AI and ML ranking systems, partnering with Data Science to evaluate model performance, and ensuring trust and quality in the marketplace. The role requires a strong understanding of AI/ML outputs and translating them into product decisions, with a focus on consumer products and global scale.

This role is for a Quality Insights Analyst at Airbnb, focusing on supporting the Supply Operations Quality program. The analyst will be responsible for quality evaluations, transaction monitoring, root cause analysis, and representing Quality to cross-functional teams. A key aspect is supporting projects that incorporate automation and AI, and demonstrating experience with AI/automation tools in a quality-assurance setting. The role also involves coaching Supply agents and driving process improvements through data-driven best practices.

Senior Consumer Insights Lead at Airbnb, focusing on marketing and strategic intelligence. This role partners with Marketing leadership to understand consumers, shape brand positioning, and measure campaign effectiveness. It also leads the Trends & Competitive Intelligence function, providing a forward-looking view of the market and competition. The position involves managing a team of three direct reports and designing/executing qualitative and quantitative research projects. Experience with AI-powered research methods is mentioned as a plus.

Product Manager for Airbnb's Guest Discovery and Homepage, responsible for transforming the guest experience by leveraging AI technologies and intuitive UI formats to make it effortless for guests to discover relevant offerings. The role involves leading product vision, strategy, and roadmap, collaborating with cross-functional teams, and defining measurable objectives.

Manager for Fraud Intelligence at Airbnb, focusing on leading defenses against novel fraud and abuse, shaping proactive strategies, and building systemic defenses to reduce fraud loss and enhance platform trust. The role involves analyzing fraud signals, developing data-informed decisions, and collaborating cross-functionally to implement countermeasures.

Senior Manager, Product & AI Policy at Airbnb. This role focuses on developing and implementing AI policies to support product innovation and ensure community safety. The individual will partner with product and business teams, identify policy vulnerabilities, and create policy frameworks for AI-powered features, ensuring compliance and a high-quality user experience.

This role focuses on maintaining and improving knowledge bases and content for customer service agents and users. While it involves using AI-powered tools for content creation and optimization, the core function is knowledge management and technical writing, not building AI models.

Manager for Knowledge Management team focused on creating, curating, and codifying information for both human and machine consumption. Collaborates with various teams to improve content strategy, tooling, and AI enablement. Requires leadership experience in content management and familiarity with AI tools.

This role is for a Senior Technical Program Manager at Airbnb who will focus on building tools for hosts, with a strong emphasis on leveraging AI to automate workflows, scale impact, and deliver value to hosts. The TPM will lead complex projects, influence technical direction, and manage cross-functional stakeholders, while championing the adoption of AI tools.

This role is for a Principal in Community Support Strategic Finance at Airbnb. The individual will partner with the Community Support Product and Experience team to evaluate the financial and strategic impact of technology and initiatives, including AI. Responsibilities include building frameworks to measure ROI, developing financial analyses for support models and AI impact, managing tech cost forecasts, and collaborating cross-functionally. The role requires strong financial modeling, analytical skills, and the ability to work in ambiguous environments, with familiarity with SQL preferred.

This role is for a Strategic Sourcing Manager focused on Engineering & Infrastructure at Airbnb. The primary function is to develop and execute sourcing strategies for technology capabilities, including enterprise SaaS, data platforms, and emerging AI technologies. A key aspect of the role involves integrating AI and automation into procurement workflows to enhance market intelligence, supplier analysis, and decision-making. While the role interacts with AI technologies and uses AI tools, it does not involve building or shipping AI models or agents.

Manager for Strategic Sourcing within Enterprise Technology at Airbnb, focusing on technology procurement and vendor management. The role involves acting as a strategic advisor to technology leaders, leading sourcing initiatives for SaaS, enterprise software, data platforms, and security technologies. A key aspect is embedding AI into sourcing processes, leveraging AI-enabled tools for analysis, and contributing to the transformation of sourcing workflows.

Senior Manager, Advanced Analytics at Airbnb, leading a team focused on data-driven insights and marketplace dynamics. Requires expertise in data analysis, statistical modeling, experimentation, and familiarity with LLMs, with a strong emphasis on people management and stakeholder collaboration.

Product Manager to lead the vision and execution of a global, campaign-based merchandising platform that powers the discovery and promotion of Airbnb’s offerings and promotions. This role will leverage AI to optimize campaign development and efficiency, drive incremental revenue, and expand new business lines.

This role is for a Strategic Sourcing Manager focused on Community Support (Contact Center) services. The role involves leading end-to-end sourcing, supplier relationship management, and developing category plans to optimize costs, drive innovation, and mitigate risks. A key aspect is leveraging AI tools and automation to streamline procurement processes and enhance operational efficiency. While the role utilizes AI tools, it does not involve building or shipping AI models or agents.

Internship role focused on business development for Airbnb Experiences in Paris. Responsibilities include identifying and pitching potential hosts, managing outreach campaigns, tracking leads in CRM, and supporting host onboarding. The role involves using AI and automation tools to optimize workflows and requires strong interest in business development, sales, and partnerships.

Lead, Advanced Analytics, Product role at Airbnb focusing on strategic business and product initiatives through data analysis, experimentation, statistical modeling, and reporting. The role partners with the head of Product for Marketplace and works on areas like pricing, availability, and competitive intelligence. Requires strong technical expertise in data science, product analytics, experimentation, causal inference, and familiarity with LLMs.

Senior Manager to lead the Product Specialist Program at Airbnb, focusing on improving customer journey quality and bridging product, operations, and policy. The role involves data-driven decision-making, team leadership, and leveraging AI tools to enhance product quality processes. Requires strong stakeholder management, strategic planning, and experience with data analysis.

Senior Manager, Technical Program Management for Airbnb's Guest & Host Technology organization. This role focuses on managing and scaling a team of TPMs, driving process improvements, and ensuring successful delivery of product features, with an emphasis on leveraging AI to enhance productivity and minimize manual work. The role requires strong leadership, cross-functional collaboration, and experience in technical program management within a customer-facing product environment.

This role is for a Senior Associate in Premium Support at Airbnb, focusing on high-stakes customer interactions for high-end guests and hosts. Responsibilities include delivering bespoke customer support, managing complex cases, and enhancing the customer experience. The role requires strong communication, problem-solving, and emotional intelligence, with a minimum of 5 years of relevant experience in customer service, preferably in hospitality or premium support.

This role is for a Market Lead for Airbnb Luxe, responsible for developing the Airbnb Luxe offering in North America, Latin America, and the Caribbean. The lead will define strategy, manage a team of market experts, and drive results in expanding the luxury property portfolio while maintaining quality standards. The role involves leadership, business strategy, and luxury market expertise, guiding the team through the entire offering lifecycle from prospecting to portfolio optimization.

Manager for Airbnb Luxe Supply in North America, Latin America, and the Caribbean, responsible for leading a team of market experts to grow and optimize the portfolio of luxury homes while maintaining quality standards. This role involves people leadership, commercial strategy, and luxury market expertise, focusing on strategy setting, team coaching, and owning regional business performance.

Manager for Airbnb Luxe Supply in North America, Latin America, and the Caribbean, responsible for leading a team of market experts to grow and optimize the portfolio of luxury homes while maintaining quality standards. This role involves people leadership, commercial strategy, and luxury market expertise, focusing on strategy setting, team coaching, and owning regional business performance.

Airbnb is seeking a Community Engagement Lead to manage engagement for their Community Leaders segment. This role involves developing and executing engagement strategies, managing communication channels, creating content, and analyzing feedback to improve host satisfaction and retention. The ideal candidate has extensive experience in strategy, operations, and cross-functional leadership.

Senior Enterprise Account Manager at Airbnb in Paris, France, responsible for managing strategic partnerships with API Software providers and Enterprise Property Managers to grow high-quality stays. The role involves recruitment, enablement, optimization of partnerships, and acting as a trusted advisor to accelerate growth. Key responsibilities include owning a portfolio of partners, executing global strategies, building relationships with executives, analyzing data for growth opportunities, and educating clients on product roadmaps. Requires 8+ years of experience in strategic partnership or key account management, fluency in English and French, and strong analytical and negotiation skills. Experience with API integrations and hospitality technology is preferred.

Head of Growth Marketing for Airbnb in Asia, responsible for defining and driving growth strategy, leading a team, identifying market opportunities, and building regional capabilities including AI-first approaches to marketing and localized asset development. Requires deep understanding of Asian markets and extensive experience in growth marketing leadership.

Senior Market Manager for Airbnb Luxe in Mexico, responsible for driving supply growth through acquiring new listings and cultivating host relationships in the luxury real estate and travel sector. This role involves market expertise, a consultative approach to acquisition and account management, and cross-functional collaboration to ensure high standards and address host challenges.

This role is for a Sr. Aircover Specialist at Airbnb, focusing on providing community support for hosts and guests related to Airbnb's Host Guarantee and insurance policies. Responsibilities include handling inquiries, investigating claims, resolving disputes, and ensuring adherence to company policies. The role requires experience in claims, dispute resolution, customer service, and strong communication and negotiation skills.

This role is for an Implementation Project Manager at Airbnb, focusing on launching and improving AI-powered fraud and safety operations. The role involves managing cross-functional projects, defining business requirements, designing agent workflows, and ensuring rigorous testing and quality control of AI solutions before they are deployed to operations agents and customers. The goal is to deliver innovative, scalable, and world-class AI-driven experiences that build trust within the Airbnb community.

This role is a Customer Support Specialist focused on testing and improving new customer support initiatives and AI/ML initiatives through data annotation and evaluation. The primary focus is on customer support operations and product testing, with a secondary involvement in contributing to machine learning initiatives.

This role focuses on quality assurance and auditing within Airbnb's Payment Risk Operations, specifically concerning card fraud and chargebacks. The analyst will test investigations, identify process gaps, analyze transactions for fraud patterns, and report findings to leadership to improve the fraud risk management framework. It requires experience in regulatory compliance, merchant risk, fraud, or audit.

This role is for a Senior Complex Claims Manager at Airbnb, responsible for identifying, investigating, and managing risk and mitigation strategies for complex and large loss claims within the AirCover platform. The role involves partnering with internal and external stakeholders, developing strategies, managing insurers, and building dashboards to ensure effective claims resolution and risk management. It requires extensive experience in insurance claims, litigation, data analysis, and cross-functional influence.

Senior Market Manager role at Airbnb focused on the retention, growth, and optimization of host entrepreneurs and rising hosts. The role involves building strong relationships, optimizing listings, improving pricing strategies, and enhancing host success. It operates in a regulated environment, requiring collaboration with Public Policy, Legal, Tax, Product, and Communications teams to ensure compliant and sustainable market growth. Responsibilities include developing acquisition strategies, managing strategic partnerships, and creating new ones, while also developing and refining scalable supply management strategies.

Internship role supporting the LATAM Communications team at Airbnb in Brazil, focusing on developing and executing communication strategies, media relations, and content creation for various initiatives.

Field Sales Intern role focused on acquiring hosts for Airbnb Services in EMEA, involving lead generation, cold outreach, sales pitches, and onboarding.

Senior Consumer Communications Manager for Airbnb in Germany, responsible for developing and executing consumer-facing campaigns and managing media relations to drive awareness and brand consideration. This role requires a strong understanding of popular culture, storytelling, and project management within a fast-paced environment.

This role is for a Policy Manager in Korea for Airbnb, responsible for developing and executing policy campaigns, managing government relations, and engaging with stakeholders to further the interests of the host and guest community. The role requires strong analytical, communication, and organizational skills, with experience in policy issues and a proactive, results-driven approach.

Senior Employee Relations Manager at Airbnb to partner with HR, Legal, and business leadership on complex workplace matters, implement ER frameworks, and manage investigations. Requires 15+ years of experience in global investigations, strong knowledge of employment laws, and excellent communication and influencing skills. Experience with generative AI tools is a plus.

This role focuses on managing and growing Airbnb's presence on Instagram, shaping the brand's visual and narrative identity on the platform. It involves content ideation, creation, publishing, community engagement, and performance analysis, aiming to build a cohesive and culturally relevant brand narrative.

Manager for Airbnb's Premium Support team in British Columbia, Canada. This role involves overseeing a team of 10-15 customer service ambassadors, driving performance, building an engaged team, and supporting strategic initiatives. Requires 8+ years of experience in customer service or operations, with 5 years in direct staff management, strong analytical and problem-solving skills, and experience in crisis management and performance reporting.

This role is for an Associate Principal in Strategic Finance & Analytics supporting Host Product at Airbnb. The primary responsibilities include partnering with Product, Supply, and Analytics leaders to drive impact assessment, inform product roadmap prioritization, and embed business context into product decision-making. The role requires a strong product mindset, financial and analytical rigor, and the ability to translate experimentation and user behavior into business implications and strategic recommendations for senior leadership. Key activities involve impact assessment of product experiments, performance management and OKR tracking, roadmap prioritization support, providing financial insights, and presenting to leadership.

This role is for a Strategic Sourcing Manager focused on Professional Services at Airbnb. The role involves leading end-to-end sourcing, supplier relationship management, and developing category plans to optimize spend, mitigate risk, and drive innovation. A key aspect is leveraging AI tools and automation to simplify procurement processes and enhance efficiency, though the core function is procurement and strategic sourcing, not AI development.

Airbnb is seeking a Legal Intern to join the Brazil legal consulting and Litigation teams for a 24-month internship. The intern will support the Brazil Litigation team in managing summonings, monitoring cases, managing outside counsel, drafting reports, and participating in team projects.

This role is for a Supervisor in the Payments Compliance team at Airbnb, focusing on ensuring the safety and optimization of the online payment ecosystem. The role involves managing day-to-day operations, supporting leadership, providing compliance expertise, and coordinating projects within the payments and e-commerce space, including KYC, AML, and transaction monitoring. It requires people management experience and strong problem-solving skills in a regulated environment.

Lead UX Writer for Airbnb's Compliance team, focusing on KYC and other regulatory experiences. The role involves translating complex legal and business requirements into clear, user-friendly copy, creating scalable content patterns, and collaborating with cross-functional partners to ensure clarity, reduce risk, and maintain trust. This is a product-focused role within a mature enterprise AI domain, emphasizing user experience and regulatory adherence.

This role is for an Associate Principal, Strategic Finance & Analytics at Airbnb, focusing on partnering with business leaders across supply, quality, product, and finance. The responsibilities include financial planning and analysis, tracking performance, providing actionable insights, and strategic recommendations to drive growth and profitability. The role requires strong financial acumen, P&L management, forecasting, financial modeling, and SQL expertise. While the role mentions using AI to enhance processes, its core function is financial strategy and analysis, not AI/ML development.

This role focuses on managing safety concerns for Airbnb's community, including personal safety threats, domestic violence, child exploitation, and human trafficking. The specialist will investigate escalated issues, document findings, and work with teams to develop policies and tools. The role requires identifying threatening circumstances, empathetic communication, and quick decision-making to support survivors and mitigate brand risk. It involves managing cases, monitoring content, identifying trends in online risk, and collaborating with internal teams.