Airbnb

Staff Product Manager for AI Personalization at Airbnb, focusing on building and scaling AI systems for customer support. The role involves owning the full stack of personalization, from retrieval systems to the AI experience, and ensuring AI emulates human agent judgment and empathy. Requires strong product management, technical fluency in AI/ML, and experience with personalization, RAG, and LLM architectures at consumer scale.

Senior ML Engineer for Payments at Airbnb, focusing on building and deploying LLM-powered workflows, real-time fraud defenses, and personalized checkout flows. The role involves architecting end-to-end solutions, ensuring low latency and high reliability, and mentoring teammates. Requires 5+ years of experience in applied AI/ML, strong programming and data engineering skills, and expertise in modern LLM workflows and scalable inference stacks.

The Machine Learning Engineer, Community Support Engineering role at Airbnb focuses on leveraging Generative AI technologies to enhance customer service. The team develops and optimizes AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, and guardrails. The role involves building and deploying AI solutions for customer service, with opportunities to shape ideas from inception to production. Experience with LLM-driven chatbots and Agentic AI products is a plus.

Senior Software Engineer focused on building AI-powered employee experience platforms, including LLM features, RAG pipelines, AI agents, and prompt optimization. The role involves taking AI prototypes to production, owning production AI systems, and implementing evaluation pipelines for responsible AI practices.

The role focuses on driving Customer Support x Artificial Intelligence (CSxAI) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. This involves developing and enhancing AI models, ML services, and tools including LLM fine-tuning, optimization, RAG/Search, LLM evaluation, testing automation, feedback-based learning, and guardrails for various applications within Airbnb. The role also involves building and leveraging cutting-edge AI technologies to transform customer service and shape ideas from inception to production.

Senior Data Scientist to build and deploy production AI/ML systems for content integrity and trust content understanding, focusing on NLP and LLM-based models, human-in-the-loop systems, and detecting emerging risks. This role involves advancing content understanding capabilities, developing models for problematic content detection, designing ML systems for content review, and building systems to detect abuse patterns.

Senior Staff Machine Learning Engineer on the Trust team at Airbnb, focusing on developing and productionizing ML models and pipelines, including LLMs and Agentic AI, for fraud detection and platform safety. This role requires hands-on coding and technical leadership in a large-scale, regulated environment.

Senior Software Engineer to build AI-powered employee experience platforms, focusing on democratizing AI for non-technical users. The role involves leading the design and implementation of LLM-powered features, including RAG pipelines and agent orchestration, and taking AI prototypes from concept to production at scale. Responsibilities include architecting and building production-ready AI/ML systems, developing agentic AI capabilities, implementing evaluation pipelines, and owning production AI systems end-to-end.

Staff Software Engineer on the Airfam Products team at Airbnb, focusing on building and scaling AI-powered employee experience platforms. The role involves shaping technical vision, driving company-wide impact through AI/LLM integration, elevating engineering excellence, and transforming AI innovations from concept to enterprise-grade deployment. Responsibilities include leading technical vision for platforms serving 10,000+ employees, architecting and implementing LLM-powered systems for internal tools like OneChat and enterprise search, mentoring engineers, and evaluating emerging AI technologies like agentic development.

Lead Advanced Analytics role focused on AI Products within Airbnb's Contact Center organization. The role involves driving product analytics, building scalable analytical solutions, and leading measurement for AI systems. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. Requires expertise in Python, SQL, A/B testing, ML/DL techniques, LLM architectures, and data engineering foundations. Familiarity with Agentic AI systems, human-in-the-loop design, AI observability, vector stores, and embeddings is also important.

Airbnb is seeking a Machine Learning Engineering Intern (PhD) for their 2026 Summer Intern Program. The intern will work on applying new advancements in ML and AI to search relevance and personalization, driving a project from end-to-end. The role involves collaboration, communication with stakeholders, and contributing to challenging projects within the Search Relevance and Personalization team.

Staff Software Engineer on the Communication Products team at Airbnb, focusing on integrating and shipping ML-powered features into the messaging experience. This role involves architecting and delivering intelligent capabilities end-to-end, owning the full lifecycle of ML-powered features, and designing/building systems for ML model serving at scale. Familiarity with NLP/NLU, LLMs, RAG, and fine-tuning is required.

Senior Software Engineer on the Payments AI/ML Foundation team, responsible for designing and owning core platform components that power AI across Airbnb Payments. This includes building infrastructure for training, evaluation, inference, and operations, with a focus on model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics. The role involves partnering with cross-functional teams to translate requirements into robust systems, building tooling for safer and faster AI development, and ensuring reliability and performance for models and agents in production.

Staff GenAI Backend Engineer focused on the Automation Foundation team at Airbnb, working on a large-scale conversational AI platform and automating provisioning for internal human and AI agents. The role involves leading technical vision, backend system development, prompt engineering, and RAG patterns for AI/LLM-driven scenarios within consumer support.

Senior Staff Data Scientist to join the Guest Data Science team, focusing on using AI and causal inference to understand user behavior, detect intent, and build data products for a personalized guest experience. The role involves leading innovation, shaping data strategy, and collaborating with Product to optimize in-product experiences and UX design. Responsibilities include analyzing user behavior, developing technical frameworks, building prototypes with AI toolkits, evaluating preferences, and influencing strategy through presentations. Requires expertise in causal inference, marketplace experience, advanced degree, and strong programming skills in Python/R and SQL.

Senior Software Engineer to build and evolve AI-native quality workflows at Airbnb, applying AI directly to the testing lifecycle using LLMs and intelligent automation to improve developer and quality engineer productivity.