This role focuses on leading AI-focused customer engagements end-to-end, partnering with engineers and designers to deliver AI solutions using technologies like LLMs, RAG, and autonomous agents. The goal is to help customers experiment with innovative approaches and validate the technical feasibility of AI solutions, shaping how organizations adopt AI.

This role focuses on curating and evaluating content to train and optimize AI models for conversational shopping experiences in new marketplaces and languages. It involves defining guidelines, ensuring response quality, analyzing errors, and creating frameworks for prompt tuning and management. The role also guides the development of automation and internal tools for editorial curation and evaluation, collaborating with product, science, and engineering teams.