Apollo.io

This role is for a Workforce Real Time Analyst to support a customer support team by optimizing workforce operations. Responsibilities include monitoring live service levels, managing real-time adherence, and making proactive decisions to improve team efficiency. The role requires experience with WFM tools and a data-driven approach to problem-solving in a fast-paced environment.

This role is for a Senior GTM Enablement, Support at Apollo.io, an AI-native company. The primary focus is on owning and evolving the end-to-end enablement experience for the support organization, with a key responsibility in delivering and improving the new hire onboarding program. The role involves leading in-person facilitation, partnering with a US-based manager, and co-designing scalable, data-informed training programs aligned with business goals. The ideal candidate is a skilled facilitator and builder with SaaS support experience and the ability to translate performance metrics into enablement strategies.