AssemblyAI

AssemblyAI is seeking a Forward Deployed Engineer to drive new customer activation, focusing on the transition from initial API calls to production usage. This role involves proactive customer engagement, debugging technical issues, tuning model configurations, and guiding customers through security and paperwork processes. The engineer will also build internal tooling to support team growth and aggregate customer feedback for product improvement. This is a cross-functional role requiring strong software engineering skills, sales instincts, and a deep interest in developer experience with voice AI.

This role is for a Forward Deployed Engineer at AssemblyAI, a Voice AI company. The primary responsibility is to onboard and support customers, helping them integrate AssemblyAI's voice AI models into their products and drive API usage. The role involves working directly with customers, understanding their use cases, and acting as a liaison between customers and internal teams (Sales, Support, Engineering, Research, Product) to gather feedback and influence the product roadmap. It requires technical expertise, problem-solving skills, and a customer-centric approach, with a focus on ensuring customer success and driving growth.