AT&T

Lead Project/Program Manager for AT&T's Customer Care Operations Support, driving AI strategy and AI-enabled solutions. This role defines the AI transformation strategy and multi-year roadmap, translating strategy into executable plans for intelligent PMO platforms, advanced analytics, and autonomous workflows. The role acts as a key connector and AI champion, partnering with Operations, Product, Data, and Technology to embed AI capabilities into core business processes at scale. Responsibilities include managing data dependencies, risks, stakeholders, and resource needs, ensuring cutting-edge AI initiatives (AI agents, machine learning models, intelligent automation) are well-governed and successfully delivered to drive transformation and optimize operational performance.

Lead Technical Product Manager to shape and deliver innovative AI-powered customer sales virtual assistants, managing the full product lifecycle and integrating advanced AI frameworks for agentic experiences. Focuses on roadmap development, stakeholder management, and enhancing customer value and AI-driven sales revenue.