Axon

Director of Technical Support (International) to scale Tier 1 and Tier 2 Technical Support teams globally. Responsible for building operational foundation, structure, and cross-functional partnerships to support a rapidly evolving product portfolio. This role requires a strong technical support leader with deep operational experience, a solid working knowledge of connected device products, a track record of building and transforming teams, and the ability to lead through change. Will shape and implement scalable support processes, drive post-acquisition alignment, and partner closely with Product, Engineering, Sales, Customer Success, and IT to deliver a unified, world-class customer experience. Champions an AI-first approach to support operations through automation, LLM-enabled workflows, and intelligent tooling.

This role provides technical support for Axon's hardware and software products, troubleshooting issues, identifying bugs, and gathering customer feedback to improve products and user experience. It requires strong communication, problem-solving skills, and proficiency with various operating systems and cloud solutions.

This role provides bilingual technical support for Axon's hardware and software products, acting as a liaison between German-speaking customers and the company. Responsibilities include troubleshooting, identifying bugs, gathering customer feedback, and translating technical documentation. The role requires fluency in German and English, strong technical aptitude, and excellent communication skills.

This role is for a Sr. Technical Support Representative who will provide expert-level technical support in both French and English via phone and email to Axon's French-speaking customers and law enforcement partners. The role involves troubleshooting hardware and software issues, becoming a subject matter expert, identifying product bugs, and advocating for users to improve products. It also includes translating technical documentation and supporting customer onboarding.

This role is for a Sr. Technical Support Representative who will provide expert-level technical support in Spanish and English to Axon's customers. The role involves troubleshooting hardware and software issues, becoming a product expert, identifying and reporting bugs, and advocating for users. It also includes translating technical documentation and supporting customer onboarding.