Cresta

Senior Machine Learning Engineer focused on building and improving AI-powered voice systems for contact centers. This role involves working on ASR, speech understanding, agentic workflows, and real-time production systems, with a strong emphasis on model quality, evaluation, and production deployment.

The Conversation Design Intern will assist in designing, building, deploying, and tuning AI conversation models for real-time coaching and virtual agents in contact centers. This role involves collaboration with internal teams and customers, defining labeling guidelines for training AI models, and leading model maintenance efforts.

This role focuses on designing, building, deploying, and tuning AI conversation models for contact center agents and virtual agents. It involves defining labeling guidelines for training models and leading model maintenance efforts, with a specific mention of using Google's Dialogflow CX.