This role is for a Technical Support Engineer at Cribl, a company providing telemetry infrastructure for the AI era. The role focuses on ensuring customer success by providing enterprise-level support for Cribl's products, which help manage and analyze telemetry data for AI applications. Responsibilities include deep technical understanding of products, troubleshooting, research, and documentation.

This role is for a Senior Software Engineer on the Engineering Productivity team, focusing on building and improving the toolchain for engineers. The team's charter is to deliver robust, reliable, and secure services to ensure Cribl Engineering & customer success. The role involves developing and implementing processes, conducting data analysis, identifying bottlenecks, and building tools to increase throughput and quality within the SDLC. While the company is in the AI space and mentions AI-driven software, the core function of this role is developer productivity and toolchain improvement, not direct AI/ML model development.