This role is for a Technical Support Engineer at CrowdStrike, a cybersecurity company that uses an AI-native platform. The engineer will provide technical support to customers, troubleshoot issues, identify root causes, and escalate problems. Responsibilities include owning customer issues, meeting response expectations, serving as a point of contact for escalations, documenting bugs, and creating support documentation. The role requires strong analytical, organizational, and customer service skills, with experience in Windows environments and a passion for problem-solving. Experience with kernel-level security solutions, hybrid environments, and security applications are considered bonuses.