Decagon
Vertical AI · Customer support AI agents
Currently tracking 36 active AI roles, up 118% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $150k–$430k (avg $281k).
Decagon currently has 42 active AI-related job listings. The majority of these roles, 88%, are focused on agents, with a smaller number in serving infrastructure and post-training. Engineering is the dominant function, with 32 positions, followed by product roles. The company is actively hiring in the United States and the United Kingdom. Recent hiring trends show a significant increase, with 16 new AI roles posted in the last 30 days, a 433% rise compared to the previous 30-day period.
Vertical AI · Customer support AI agents
Decagon currently has 43 active AI-related roles in our index. The most common open titles are: Senior Agent Product Manager (4), Customer Engineer, Agent Builder - Spanish Speaking (3), Engineering Lead, Strategic Deals (2), Engineering Manager, Agents (2), Senior Research Engineer (2). Most positions are in Engineering and Product.
Decagon's active AI hiring is concentrated in: agents (88%), serving infrastructure (5%), post-training (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Decagon is hiring AI talent in: United States (33 roles), United Kingdom (6 roles), Germany (1 role), Canada (1 role).
Job postings at Decagon most frequently mention: Agentic Systems, Planning & Reasoning, System Design, Machine Learning, A/B Testing.
In the past 30 days, Decagon has posted 16 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Product Manager, Research Product Manager for the Research team at Decagon, a conversational AI platform. This role will drive the research roadmap, focusing on model training, agent architecture, and evaluation systems to enhance AI agent capabilities for enterprise customers. The PM will translate customer needs into model requirements and collaborate with engineering to deliver impactful features. | Post-trainEval Gate | 9 |
| Senior Agent Product Manager Senior Product Manager role focused on the successful delivery, adoption, and expansion of AI solutions (specifically AI agents) for enterprise customers. The role involves acting as the primary technical and strategic owner, earning trust with customer leadership, scoping solutions, building working AI agents, and scaling them in production. It requires a blend of executive influence, product building instincts, and end-to-end ownership. |
| Agent |
| 8 |
| Product Manager, Duet Product Manager for Duet, a feature within a conversational AI platform that helps teams improve their AI agents' performance throughout their lifecycle. The role involves owning the product roadmap, understanding customer needs, partnering with engineering and research, defining evaluation criteria for AI output, and translating capabilities into customer value. It requires technical acumen in AI/LLMs and experience shipping AI-powered features. | AgentEval Gate | 8 |
| Senior Agent Product Manager - Sydney Senior Agent Product Manager responsible for defining and driving AI transformation roadmaps for Fortune 500 clients, building and optimizing enterprise-grade AI agents, and acting as the technical owner for strategic opportunities. This role involves executive partnership, scoping solutions, and directing engineering teams to scale AI agents in production. | Agent | 8 |
| Senior Agent Product Manager Senior Product Manager for a conversational AI platform, focusing on building, deploying, and scaling AI agents for enterprise clients. The role involves collaborating with engineering and customers to design features, optimize agent logic, and define AI roadmaps, driving real-world business impact. | Agent | 8 |
| Senior Agent Product Manager Senior Product Manager for an AI platform focused on building and deploying AI agents for enterprise customer experiences. The role involves collaborating with customers and engineering to design, build, and optimize AI agents, influencing product roadmap, and acting as a strategic advisor. | Agent | 8 |
| Product Manager, Voice Agent Product Manager for Decagon's AI-powered voice agent, focusing on delivering human-level voice performance for customer experiences. Responsibilities include defining vision, strategy, and roadmap, understanding customer needs, and translating them into product specifications and evaluations. | Agent | 8 |
| Product Manager, Enterprise Agent Platform Product Manager for an Enterprise Agent Platform, focusing on developer experience, integrations, and enterprise readiness for AI agents. The role involves defining strategy, roadmaps, and working with engineering and security to enable complex enterprise deployments. | Agent | 7 |
| Conversation Designer Conversation Designer role focused on shaping AI agent experiences, particularly in voice, for enterprise customers. Responsibilities include advising customers, evaluating voice quality, building evaluation frameworks, and partnering with Engineering/Product to improve the platform. Requires experience with voice, NLU to LLM migration, RAG, and evaluation frameworks. | Agent | 7 |
| Senior Agent Product Manager - Germany Senior Product Manager for an AI platform focused on building and deploying AI agents for enterprise customer experiences. The role involves collaborating with customers and engineering to design, build, and optimize AI agents, influencing product roadmap, and acting as a strategic advisor. | Agent | 7 |
| Senior Agent Product Manager - German Speaking Senior Product Manager to lead the design, development, and optimization of enterprise-quality AI agents for customer experience, working directly with customers to define roadmaps and influence feature development. | Agent | 7 |
| Product Manager Product Manager for a conversational AI platform, focusing on agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. The role involves shaping the roadmap for core capabilities that power AI agents, working with customers to transform workflows, and translating ideas into product specifications. | Agent | 7 |
| Senior Agent Product Manager Product Manager for an AI agent platform, focusing on designing, building, and optimizing AI agents for enterprise customers. The role involves collaborating with engineering, understanding customer workflows, and influencing product roadmap based on customer needs and market trends. This role requires deep technical acumen in AI agents and experience in shaping solutions for large-scale deployment. | Agent | 7 |