DocuSign

This Principal Solutions Consultant role at DocuSign focuses on translating customer goals into AI-assisted agreement workflows using DocuSign's Intelligent Agreement Management (IAM) platform. The role involves advising customers, designing solutions, and acting as a technical lead for key accounts, with a strong emphasis on integrating AI into enterprise SaaS platforms and deploying AI solutions.

The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers, ensuring the technical health of their Docusign implementations. This role involves resolving complex technical issues, providing product guidance, managing service disruptions, and identifying optimization opportunities through telemetry analysis. The TAM serves as the primary technical contact, supports account teams, and advocates for customer product needs.