ElevenLabs

This role focuses on ensuring ElevenLabs' AI products and services meet compliance standards and regulatory requirements, particularly in the APAC region for enterprise clients in sectors like Finance, Telecommunications, and Government. Responsibilities include managing certifications (e.g., ISO 27001), creating technical documentation, responding to client security requests, conducting risk assessments, and enhancing compliance automation tools. The role requires experience in regulated industries, vendor assessments, and public cloud compliance.

This role provides technical customer support for ElevenLabs' enterprise and B2B customers, focusing on their API and the ElevenAgents platform. The specialist will diagnose issues, communicate technical details, and identify product gaps for engineering and product teams. Mandarin proficiency is required to support a growing Mandarin-speaking customer base. Familiarity with LLMs, AI agents, and APIs is expected.