Freshworks

Lead Data Scientist role focused on Generative AI to build a conversational servicebot for employee engagement, processing real-time streaming data and solving Text2Action problems. Requires end-to-end ML pipeline ownership and designing scalable, low-latency AI systems.

Senior Director of Engineering to lead and scale the IT Operations Management (ITOM) product engineering organization, focusing on AIOps and Observability platforms. The role requires defining technical vision, driving execution, and elevating organizational maturity for AI-driven operations, monitoring, alerting, root-cause analysis, and system observability.

This role focuses on applying AI tools and automation to streamline financial planning and analysis (FP&A) workflows within enterprise systems like NetSuite and Workday. The associate will map processes, research and implement AI solutions (LLMs, Copilot, Python, RPA), build PoCs for automated models, and use prompt engineering for data insights. The goal is to enhance data accuracy, reduce manual tasks, and generate predictive insights for finance and investor relations teams.

This role is responsible for driving HR transformation through AI-powered solutions, focusing on developing, deploying, and scaling AI-enabled and automation tools within the HR function. The architect will translate business challenges into AI solutions, establish governance, and ensure responsible AI practices.

This role is for a Senior Manager, Technical Revenue Accounting at Freshworks, a SaaS company. The primary focus is on ASC 606 revenue recognition analysis, policy development, and deal support. The role involves partnering with Legal and Deal Desk, establishing scalable processes, and leading the implementation of AI tools for contract review. While AI tools are mentioned, the core function of the role is accounting and revenue recognition, not building or directly managing AI models.

Lead Site Reliability Engineer (SRE) at Freshworks, focusing on designing for resilience, automating recovery, and ensuring system stability, performance, and observability at scale. This role involves partnering with engineering, platform, and product teams to improve reliability, define SLIs/SLOs, manage error budgets, lead incident response, and champion observability across services. Requires strong coding proficiency, Linux expertise, experience with Docker, Kubernetes, CI/CD, IaC, and distributed systems design, with a focus on high availability and scalability.

Senior Frontend Engineer at Freshworks, a company that builds service software with a focus on AI-driven customer and employee experiences. The role involves building user interfaces for their global product suite, collaborating with design and product teams, and ensuring fast, accessible, and intuitive interfaces. The position requires strong frontend development skills, particularly with React, and experience in performance optimization and web accessibility.