This role is for a Customer Success Manager at Harvey, an AI company focused on legal and professional services. The CSM will guide clients in adopting and deriving value from Harvey's AI solutions, acting as a trusted advisor and designing scalable 1:many solutions for mid-market clients. Responsibilities include strategic implementation, training, client relationship management, process creation, success metrics management, advocacy, customer health monitoring, renewal ownership, and relaying client feedback internally. The role requires experience in legal firms or SaaS, strong communication and strategic planning skills, and results-driven prioritization. While the company is AI-focused, the role itself is customer-facing and product-oriented, not directly building AI models.

This role is for a Customer Success Leader in APAC for Harvey, an enterprise AI platform for legal services. The leader will manage a team of CSMs, drive customer adoption and retention, develop regional playbooks, and act as a liaison between customers and internal teams. The role requires experience in enterprise SaaS customer success, team management, and a builder's mindset, with a preference for legal tech or AI familiarity.