Honeycomb

This role focuses on operating and maintaining customer-facing managed infrastructure, including RaaS and HnyPC deployments. It involves building and maintaining automation for provisioning and managing customer environments, designing monitoring and observability systems, and managing scaling, upgrades, and incident response. The role also serves as a senior technical escalation point for complex customer issues, diagnoses deep infrastructure problems, and partners with customer teams to troubleshoot production issues. Additionally, it contributes to open-source projects like OpenTelemetry, builds reference architectures, and acts as a technical backstop for sales and customer success teams, leading architecture reviews and customer-facing POCs. The role also involves building internal tooling and collaborating with various internal teams.

This role is for a Resident Architect at Honeycomb, a company focused on observability and developer tools. The role involves leading customers in the strategic application of Honeycomb and Observability practices, acting as a trusted advisor on telemetry schema design and data modeling, and becoming a subject-matter expert in sampling strategies. The architect will also mentor engineering teams, advise on telemetry ownership and standards, troubleshoot customer issues, create content, and represent the voice of the customer internally. The role requires deep understanding of OpenTelemetry, strong intuition for telemetry data modeling, ability to understand application architecture for instrumentation, and working knowledge of cloud platforms and IaC tools. Experience in Software Development or System Operations, particularly with distributed systems, is preferred, along with fluency in programming languages like Ruby, Python, Go, JavaScript, Java, or .NET. Bonus points for experience in Customer Success, TAM, Sales Engineering, Consulting, Distributed Tracing concepts, and public speaking.