Principal Engineer role focused on building and scaling Intercom's AI agent, Fin, for customer service. The role involves strategic technical leadership, spinning up new work streams, executing on ambiguous problems, leading experimental AI work, and shaping long-term technical strategy in an AI-first environment. Requires deep engineering depth, product thinking, experience at scale, AI fluency, strong communication, and extreme autonomy.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership, hands-on technical involvement, strategic thinking, and experience operating at scale with startup energy in an AI-first culture. The manager will own strategically significant work streams end-to-end, drive execution under aggressive timelines, develop senior engineers, and partner with leadership on pillar-level strategy.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.