Intercom

Principal Engineer role focused on building and scaling Intercom's AI agent, Fin, for customer service. The role involves strategic technical leadership, spinning up new work streams, executing on ambiguous problems, leading experimental AI work, and shaping long-term technical strategy in an AI-first environment. Requires deep engineering depth, product thinking, experience at scale, AI fluency, strong communication, and extreme autonomy.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership, hands-on technical involvement, strategic thinking, and experience operating at scale with startup energy in an AI-first culture. The manager will own strategically significant work streams end-to-end, drive execution under aggressive timelines, develop senior engineers, and partner with leadership on pillar-level strategy.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, leveraging LLMs and agentic workflows. The position involves end-to-end ownership from problem definition to production deployment, with a strong emphasis on measurable business impact and user adoption. The ideal candidate has a proven track record in applied data science, experience with LLM applications like RAG and vector search, and strong Python and SQL skills.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, such as account research, next-best-action recommendations, and renewal risk detection. The position involves end-to-end ownership, from problem definition and data modeling to building production-ready Python backends and React frontends, with a strong emphasis on rapid prototyping, user collaboration, and measuring business impact.

Senior Engineer role focused on building AI-driven automation agents and AI-assisted workflows to improve developer experience and productivity within an enterprise SaaS company. The role involves integrating AI into developer environments, improving codebases for AI, instrumenting and measuring AI system performance, and ensuring system safety and reliability. The goal is to make AI a trustworthy, everyday accelerant for the R&D organization.

This role focuses on deploying and optimizing AI agents (specifically 'Fin') for customer service, developing deployment playbooks, and ensuring customers achieve high automation rates and improved customer experience scores. It involves customer discovery, tailored planning, change management, and providing feedback to product teams.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, such as account research, next-best-action recommendations, and renewal risk detection. The role involves end-to-end ownership, from problem definition and data modeling to building production-ready Python backends and React frontends, with a focus on rapid prototyping and iterating based on user feedback and measurable business impact.

This role focuses on deploying and driving adoption of Intercom's AI agent, Fin, for strategic customers. It involves understanding customer needs, coding solutions, collaborating with internal teams (Sales, Success, Product), and contributing to the evolution of the Forward Deployed Software Engineering function. The role emphasizes customer impact, technical excellence, and working at the frontier of applied AI.