Intercom
Enterprise · AI customer service
- Founded
- 2011
- Website
- intercom.com
Enterprise · AI customer service
Currently tracking 32 active AI roles, up 13% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $142k–$280k (avg $198k).
| Title | Stage | AI score |
|---|---|---|
| Staff Product Engineer, AI Staff Product Engineer to join the AI Group to build Intercom's AI-powered products. The role involves working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship AI products to customers. The focus is on bringing ML proof-of-concept code to production, ensuring robustness and scalability, and contributing to all phases of software development. While ML experience is not strictly required, a strong software engineering background and a willingness to learn ML are essential. | Ship | 7 |
| Senior Machine Learning Scientist Intercom is seeking a Senior Machine Learning Scientist to join their AI Customer Service team in Berlin. The role focuses on identifying ML opportunities, framing product problems, researching algorithms, and working with engineers to bring ML prototypes to production. The ideal candidate will have broad applied ML knowledge, experience shipping ML products, and strong communication skills. |
| Ship |
| 7 |
| Principal Engineer Principal Engineer at Intercom, an AI customer service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, ensuring scalability and availability, and using AI-powered developer tools. Requires experience in SaaS product development, distributed systems, and technical leadership. | Ship | 7 |
| Senior Director, Engineering Senior Director of Engineering to lead and scale a new R&D hub in Berlin for Intercom, an AI Customer Service company. The role involves building and leading the R&D team, driving strategy and execution for AI-powered products, cultivating a high-performance culture, and operating as a cross-site leader within a globally distributed R&D organization. Requires deep technical knowledge, proven experience in leading large engineering organizations, and experience scaling new sites. | Ship | 5 |
| Staff Product Engineer, AI Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship to customers. The role involves building production systems, bringing proof-of-concept code to production, and partnering with product teams to shape AI product experiences. | Ship | 5 |
| Staff Product Manager Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, leveraging AI to increase efficiency and accelerate product development. The role requires understanding AI systems and LLMs, managing roadmaps, and collaborating with engineering to ship solutions. | Ship | 5 |
| Senior Product Engineer, AI Senior Product Engineer role focused on building and shipping Intercom's AI-powered customer service products, working closely with ML Scientists and product teams to bring ML features from prototype to production. The role emphasizes product focus, rapid iteration, and measuring customer impact. | Ship | 5 |