Intercom
Enterprise · AI customer service
- Founded
- 2011
- Website
- intercom.com
Enterprise · AI customer service
Currently tracking 32 active AI roles, up 13% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $142k–$280k (avg $198k).
| Title | Stage | AI score |
|---|---|---|
| Senior Engineering Manager, Fin AI Agent Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership, hands-on technical involvement, strategic thinking, and experience operating at scale with startup energy in an AI-first culture. The manager will own strategically significant work streams end-to-end, drive execution under aggressive timelines, develop senior engineers, and partner with leadership on pillar-level strategy. | Agent | 8 |
| Senior Engineering Manager, Fin AI Agent Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency. |
| Agent |
| 8 |
| Senior Engineering Manager, Fin AI Agent Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency. | Agent | 8 |
| Senior Data Scientist AI Tooling This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, leveraging LLMs and agentic workflows. The position involves end-to-end ownership from problem definition to production deployment, with a strong emphasis on measurable business impact and user adoption. The ideal candidate has a proven track record in applied data science, experience with LLM applications like RAG and vector search, and strong Python and SQL skills. | Agent | 8 |
| Senior Engineer, AI Developer Senior Engineer role focused on building AI-driven automation agents and AI-assisted workflows to improve developer experience and productivity within an enterprise SaaS company. The role involves integrating AI into developer environments, improving codebases for AI, instrumenting and measuring AI system performance, and ensuring system safety and reliability. The goal is to make AI a trustworthy, everyday accelerant for the R&D organization. | Agent | 8 |
| Senior Data Scientist AI Tooling This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, such as account research, next-best-action recommendations, and renewal risk detection. The role involves end-to-end ownership, from problem definition and data modeling to building production-ready Python backends and React frontends, with a focus on rapid prototyping and iterating based on user feedback and measurable business impact. | Agent | 7 |
| Principal Engineer - Go-To-Market Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions. | Agent | 5 |
| Principal Engineer - Go-To-Market Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions. | Agent | 5 |
| Senior Forward Deployed Engineer Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function. | Agent | 5 |
| Senior Forward Deployed Engineer Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function. | Agent | 5 |
| Senior Product Engineer - API & Integrations Senior Product Engineer role focused on building and maintaining APIs and core services for customer data management and integrations, specifically to support Intercom's AI Agent (Fin) and strategic third-party integrations. The role involves full-stack development, API design, and ensuring seamless data flow for AI functionalities. | Agent | 5 |