Staff Product Engineer to join the AI Group to build Intercom's AI-powered products. The role involves working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship AI products to customers. The focus is on bringing ML proof-of-concept code to production, ensuring robustness and scalability, and contributing to all phases of software development. While ML experience is not strictly required, a strong software engineering background and a willingness to learn ML are essential.

Principal Engineer at Intercom, an AI customer service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, ensuring scalability and availability, and using AI-powered developer tools. Requires experience in SaaS product development, distributed systems, and technical leadership.