Marqeta

Project Manager role focused on customer onboarding for Marqeta's Disputes products, involving project planning, cross-functional coordination, and process improvement within the fintech domain.

This role focuses on workforce management and capacity planning within a fintech operations environment, optimizing staffing and resource allocation for customer-facing teams. It involves analyzing historical data, developing scalable systems for volume forecasts and staffing models, and collaborating with stakeholders to meet service level agreements and operational efficiency goals. The role also involves managing BPO partners and ensuring billing accuracy.