Microsoft has 521 active AI-related job listings. The majority of these roles are focused on agents, representing 37% of the total, followed by application and serving infrastructure. Engineering is the most frequent function, with a significant number of openings, and the United States is the primary hiring country. Frequent tech tags include agent orchestration, model serving, and LLM observability, suggesting a focus on operationalizing AI models. Over the last 30 days, Microsoft has added 280 new AI roles, a 157% increase compared to the previous 30-day period.
Currently tracking 250 active AI roles, down 24% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $65k–$331k (avg $195k).
Microsoft currently has 343 active AI-related roles in our index. The most common open titles are: Principal Software Engineer (19), Senior Software Engineer (19), Software Engineer II (8), Principal Applied Scientist (7), Principal Data Scientist (4). Most positions are in Engineering and Research.
Microsoft's active AI hiring is concentrated in: agents (36%), application (21%), serving infrastructure (19%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Microsoft is hiring AI talent in: United States (308 roles), Canada (15 roles), Japan (8 roles), United Kingdom (7 roles).
Job postings at Microsoft most frequently mention: Computer Architecture, Python, Machine Learning, C#, C++.
In the past 30 days, Microsoft has posted 227 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Business Program Manager Business Program Manager role supporting the Customer Experience and Success (CE&S) organization, focusing on regional execution in EMEA. The role involves owning the regional operating model, translating enterprise priorities into culture activation, and orchestrating execution across AI-enabled workflows and V-team structures. Key responsibilities include driving program strategy, building V-team capabilities, overseeing AI enablement, managing the rhythm of business, aligning stakeholders, providing data-driven insights, coordinating executive engagements, prioritizing capacity, and managing budgets. The role emphasizes leveraging AI tools like Copilot for program delivery and operations. | — | 5 |
| Cloud Solution Architect - Entry Level Entry-level Cloud Solution Architect role focused on designing and building AI and Agentic solutions for customers using Microsoft's AI platform (Copilot, Azure AI, etc.). The role involves technical engagements, accelerating adoption, and delivering repeatable solutions. | Agent |
| 5 |
| Technical Support Advisor This role is a Technical Support Advisor for Microsoft's Customer Service & Support (CSS) organization. The primary focus is on ensuring the technical readiness and process compliance of frontline support staff. While the role involves leveraging AI technology to help customers and prevent future problems, the core responsibilities are centered around support, troubleshooting, and readiness, rather than directly building or researching AI models. The role aims to drive delivery excellence and superior customer outcomes by providing in-depth technical expertise and mentoring support staff. | — | 5 |
| HR Business Analyst - Compensation This role focuses on leveraging AI tools to enhance data analysis and automation within compensation programs, particularly for sales compensation. It involves translating business questions into analytical problems, synthesizing data from various sources, and building scalable analytics solutions using modern data platforms. The goal is to drive data-informed decisions and improve the efficiency and effectiveness of compensation data management and insights generation. | — | 5 |
| Technical Support Advisory - Azure AI & Governance This role provides technical support and readiness for frontline engineers and delivery partners working with Azure AI and governance. It focuses on ensuring engineers are technically prepared, processes are followed, and complex issues are resolved. The role also contributes to self-help resources and provides feedback for product and process improvements, acting as a subject matter expert within the Customer Service & Support organization. | — | 5 |
| Cloud Solution Architect - Entry level - Spanish speaker Entry-level Cloud Solution Architect role focused on designing and building AI and Agentic solutions for enterprise customers using Microsoft's AI platform. Responsibilities include technical engagements, accelerating adoption, and delivering repeatable solutions. | Agent | 5 |
| Cloud Solution Architect - Entry level - Italian speaking Entry-level Cloud Solution Architect role focused on designing and building AI and Agentic solutions for customers using Microsoft's AI platforms (Copilot, Azure AI, etc.). The role involves technical engagements across architecture, POCs, and MVPs, with an emphasis on delivering repeatable solutions and accelerating customer adoption of AI technologies. | Agent | 5 |
| Cloud Solution Architect - Entry level - German speaker Entry-level Cloud Solution Architect role focused on designing and building AI and Agentic solutions for customers using Microsoft's AI platforms. The role involves technical engagements, accelerating adoption, and delivering repeatable solutions. | Agent | 5 |
| Cloud Solution Architect - Entry level - French speaker Entry-level Cloud Solution Architect role focused on designing and building AI and Agentic solutions for customers using Microsoft's AI platforms (Copilot, Azure AI, etc.). The role involves technical engagements, accelerating adoption, and delivering repeatable solutions to drive business value. | Agent | 5 |
| Senior HR Consultant This role is for a Senior HR Consultant in Microsoft's EMEA HR Consulting organization. The consultant will provide expert HR advisory and consulting support on employee lifecycle matters, including performance, organizational change, employee relations, labor relations, and HR policy and compliance. The role involves diagnosing and resolving complex employee relations issues, partnering with legal and compliance teams, interpreting trends, and recommending interventions. It also includes providing consulting services on HR programs, leading data analytics for organizational health, enhancing manager capability through coaching and training needs identification, and managing HR projects and operational compliance. The role is based in Romania and requires deep local expertise combined with a consistent consulting approach. | — | 0 |
| Support Escalation Manager - CritSit This role is a Support Escalation Manager within Microsoft's Customer Experience and Success (CE&S) organization. The primary focus is on managing escalated customer and partner issues, collaborating with internal and external teams, and improving resolution times and customer satisfaction. While the role mentions leveraging AI technology and accelerating AI transformation for customers, the core responsibilities are centered around customer support, issue resolution, and process improvement, not direct AI/ML model development or deployment. | — | 0 |
| Technical Support Engineering Manager This role is for a Technical Support Engineering Manager at Microsoft, leading a team of support engineers who resolve complex customer technical issues related to Business Applications. The role involves people management, customer relationship management from a support standpoint, ensuring team readiness, driving product/process improvement through feedback, and business integration for effective collaboration. While the company and its products leverage AI, this specific role focuses on managing the support and resolution process for customers, not on building or directly developing AI models or systems. | — | 0 |
| Technical Support Engineer Manager This role is for a Senior Support Engineering Manager at Microsoft, leading a team of support engineers to resolve complex customer technical issues. The role involves people management, customer relationship management from a support standpoint, ensuring team readiness, driving product/process improvement through feedback and automation, and fostering business integration for a great customer experience. While the role operates within an organization that leverages AI technology and aims to accelerate AI transformation for customers, the core responsibilities are focused on technical support management and team leadership, not direct AI/ML model development or research. | — | 0 |
| Support Escalation Manager This role is a Senior Support Escalation Manager within Microsoft's Customer Experience and Success (CE&S) organization, specifically in the Customer Service & Support (CSS) division. The role focuses on managing escalated customer and partner issues, acting as an internal expert, leading strategic projects, and improving processes. While the role operates within a company that heavily utilizes AI and aims to accelerate AI transformation for customers, the core responsibilities do not involve building or directly shipping AI models or systems. Instead, it's about managing customer success and support, leveraging existing AI technologies to enhance service delivery. | — | 0 |
| Support Escalation Manager This role is for a Postmortem Analyst within Microsoft's Customer Service & Support (CSS) organization, focusing on Executive-Legal-Press escalations. The analyst will perform support quality reviews, collaborate with internal teams to gather data for postmortems, review policies and processes impacting customer experience, identify pain points, and promote continuous improvements. The role involves working with various Microsoft offerings and requires strong problem-solving, organizational, and communication skills. | — | 0 |
| Technical Support Advisor This role is a Technical Support Advisor at Microsoft, focusing on providing technical readiness and process compliance for frontline support staff. While the company leverages AI in its support operations, this specific role is not directly involved in building or developing AI models or systems. The primary focus is on ensuring the effectiveness of the support team and improving support processes. | — | 0 |
| Technical Support Engineering Manager This role is for a Senior Support Engineering Manager at Microsoft, leading a team of support engineers to resolve complex customer technical issues. The role involves people management, ensuring team readiness, driving product/process improvement through feedback, and establishing business integration strategies for effective collaboration. While the company leverages AI technology and aims to accelerate AI transformation for customers, the core function of this role is managing technical support operations and customer relationships, not directly building or researching AI models. | — | 0 |
| Process Program Manager This role focuses on defining, designing, and improving operational processes within Microsoft Services, particularly in areas of ambiguity. The Process Program Manager will shape the operating model, ensure process efficiency, quality, and compliance, and collaborate across various departments like Sales, Finance, Legal, and Engineering. A key aspect is supporting the adoption of AI-enabled solutions to streamline processes. | — | 0 |
| Customer Operations Manager - French This role is for a Customer Operations Manager at Microsoft, focusing on licensing solutions and transactional support for Enterprise Agreement customers. The manager will oversee contracting, order management, billing, and customer service, ensuring accuracy, compliance, and a high-quality customer experience. Fluency in French is required. | — | 0 |
| Customer Operations Manager - Italian Customer Operations Manager responsible for customer-facing licensing solutions, acting as a subject matter expert in Volume Licensing concepts and processes. The role provides direct transactional support to Microsoft Field sellers and customers, ensuring adherence to account plans and high-quality deliverables. Key responsibilities include managing contracting, order management, billing, and customer service operations, with a focus on process optimization and stakeholder management. | — | 0 |
| Technical Support Advisor This role is a Technical Support Advisor for Microsoft's Customer Service & Support (CSS) organization. The primary focus is on ensuring the technical readiness and process compliance of frontline support staff. While the role operates within an organization that leverages AI technology, the core responsibilities do not involve building or directly working with AI models or systems. The role is focused on supporting existing products and services, improving support processes, and contributing to customer self-help initiatives. | — | 0 |
| Technical Support Advisor This role is a senior individual contributor focused on regional and global scale impact across Microsoft support, engineering, and delivery partner ecosystems. It operates with broad scope, deep technical authority, and strategic influence, addressing highly complex escalations, shaping supportability strategy, and driving systemic improvements across products, processes, and support models. The role acts as a technical advisor and change agent, ensuring systemic issues are identified, mitigated, and prevented at scale, and relays customer and support feedback into product and engineering channels to influence future improvements. | — | 0 |
| Senior Customer Success Account Manager (German Speaking) Senior Customer Success Account Manager for Microsoft's AI-powered global sales team, focusing on Small Medium Enterprises and Channel partners. The role involves accelerating customer business value across Microsoft's Digital Cloud platforms by leveraging business acumen, industry perspectives, customer knowledge, and technical expertise. Responsibilities include customer relationship management, customer success leadership, and delivery/program management to ensure customers achieve their strategic and transformational cloud projects. | — | 0 |
| Senior Customer Success Account Manager (German Speaking) This role is for a Senior Customer Success Account Manager at Microsoft, focusing on Small Medium Enterprises and Channel (SME&C). The role involves managing customer relationships, leading post-sales delivery and support orchestration, and ensuring customers achieve business value from Microsoft's cloud platforms and services, particularly in an AI-powered sales environment. The position requires fluency in English and German, and relevant certifications in cloud technologies and project/service management. | — | 0 |
| Technical Support Engineering Manager This role is a Technical Support Engineering Manager at Microsoft, leading a team to resolve customer technical issues and manage customer relationships. The role involves driving product improvement through feedback, implementing automation, and ensuring team readiness for new technologies. While the company is undergoing AI transformation and uses AI in its support, this specific role focuses on managing the support process and team, not directly building or researching AI models. | — | 0 |
| Training & Readiness Manager The Training & Readiness Manager at Microsoft is responsible for developing and executing learning, enablement, and readiness strategies for an operational Services organization. This role involves partnering with stakeholders to identify capability gaps, design and deliver training programs, manage readiness for changes, and ensure learning quality and effectiveness. A key aspect is the adoption of AI-assisted workflows to improve training content creation and delivery velocity. | — | 0 |
| Technical Support Engineer - Entry Level Entry-level Technical Support Engineer role focused on troubleshooting customer technical issues for Microsoft products and services, leveraging AI technology within the Customer Service & Support organization. The role involves responding to and resolving customer issues, collaborating with teams, and identifying potential product defects. | — | 0 |
| Technical Support Engineer - Entry level Entry-level Technical Support Engineer role focused on troubleshooting and resolving customer technical issues, leveraging Microsoft's AI technology to enhance support experiences. The role involves collaboration, problem-solving, and contributing to product improvements. | — | 0 |
| Technical Support Engineer Manager This role is for a Senior Support Engineering Manager at Microsoft, leading a team that resolves complex customer technical issues. The role focuses on people management, customer relationship management from a support standpoint, ensuring team readiness, driving product/process improvement through feedback, and business integration for collaboration. While the company and its support organization leverage AI technology, this specific role is focused on managing a support team and does not involve building or directly working with AI models or systems. | — | 0 |
| Group Manager | — | — |