This role focuses on defining, designing, and implementing scalable processes and operating models within Microsoft's Field & Scale Operations. It involves working across various departments like Operations, Sales, Finance, Legal, and Engineering to improve efficiency, quality, and compliance in the quote-to-cash lifecycle. The role also involves identifying risks, ensuring adherence to compliance standards, and supporting the adoption of AI-enabled solutions for process streamlining.

Microsoft is seeking a Training & Readiness Manager to build and sustain readiness for an operational Services organization. This role will shape and deliver learning, enablement, and readiness strategies to accelerate time-to-productivity and support operating model adoption. Responsibilities include training program management, learning design and delivery, quality and risk management, and continuous improvement, with a focus on leveraging AI-assisted learning content creation workflows.