This role focuses on selling and scaling AI Workforce solutions (like M365 Copilot, Copilot Studio, Agents) to organizations. The specialist will lead customer engagements, develop strategies, and collaborate with internal teams and partners to drive AI adoption and achieve business outcomes. It involves consultative selling, understanding customer priorities, and orchestrating sales execution.

This role oversees and aligns multiple sales teams with the organization's strategic vision and customer success objectives, ensuring adherence to sales frameworks and guidelines. The Head of Specialist Sales strategically guides and empowers teams to proactively anticipate and address competitive threats and gaps in the market across all solution areas. They develop and empower teams to lead end-to-end artificial intelligence (AI) and cloud-driven transformation initiatives for customers. The role works with area or organization leaders to ensure an accurate forecast through pipeline management and a deal-based forecast in each of the core solution areas. They drive cross-organizational collaboration to achieve operational excellence and execution of the business strategy. The role coaches teams to leverage technology to drive business growth across solution areas and ensures the use of artificial intelligence (AI)-powered analytics and forecasting tools to enhance precision. They proactively identify and align solution scenarios with customer and partner organizations, ensuring that Microsoft's offerings integrate with and add value to their business operations. As a prominent customer and partner advocate, they provide feedback to solution area leaders to shape strategy and drive continuous improvement to capture market opportunities and establish trust. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.