The Training & Readiness Manager at Microsoft is responsible for developing and executing learning, enablement, and readiness strategies for an operational Services organization. This role involves partnering with stakeholders to identify capability gaps, design and deliver training programs, manage readiness for changes, and ensure learning quality and effectiveness. A key aspect is the adoption of AI-assisted workflows to improve training content creation and delivery velocity.

This role is for a Senior Support Engineering Manager at Microsoft, leading a team that resolves complex customer technical issues. The role focuses on people management, customer relationship management from a support standpoint, ensuring team readiness, driving product/process improvement through feedback, and business integration for collaboration. While the company and its support organization leverage AI technology, this specific role is focused on managing a support team and does not involve building or directly working with AI models or systems.