This role is for a Customer Success Manager at monday.com, focusing on helping enterprise customers adopt, optimize, and scale their use of the platform, including its AI capabilities. The CSM will act as a product and AI expert, a trusted technical advisor, and drive technical implementation of AI-powered workflows. They will also focus on demonstrating the value of AI features, optimizing customer workflows with AI, leading AI governance initiatives, and acting as the voice of the customer for AI feature development. While the role heavily involves AI, it is a customer-facing, product adoption role, not a direct AI/ML development or research role.